Clinical Support Assistant WIS

Banner Health Corporate; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health Corporate is seeking a Clinical Support Assistant for the WIS Unit in Phoenix. The role supports staffing, timekeeping, and workforce planning, requiring strong organizational and analytical abilities and proficiency with Microsoft Excel and other MS Office tools.

The position is full-time, Monday–Friday, 7:00 AM to 3:30 PM, based in a hospital setting, with duties spanning scheduling, audits, and onboarding.

Qualifications

• Must have high school diploma or GED.
• Three years of relevant administrative support experience is typical.
• Excellent oral, written and interpersonal communication skills.

Responsibilities

• Provide clerical and administrative services to support the department.
• Edit timecards and assist with onboarding schedules and new hire activities.
• Track equipment and assist with audits and compliance reports.

Skills

Time management

Administrative support

Microsoft Excel

Communication skills

Organizational skills

Analytical skills

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Primary City/State: Phoenix, Arizona Department Name: WIS Support Center-Hosp Work Shift: Day Job Category: Administrative Services

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better.

As a Magnet-designated and Level I Teaching Hospital, Banner University Medical Center Phoenix is recognized for excellence in nursing, advanced clinical care, and medical education.

The Women & Infant Services team provides exceptional, family-centered care through every stage of pregnancy, childbirth, and newborn care, combining leading-edge treatment, compassionate support, and a collaborative approach to achieve the best possible outcomes for mothers and babies.

As a Clinical Support Assistant in the WIS Unit, you will bring your excellent time management skills and administrative experience to our department! This position is essential to maintaining efficient operations and effective workforce management within the unit. The role is responsible for coordinating staffing and scheduling activities across WIS including schedule development and balancing, timekeeping support, and workforce gap analysis. By ensuring appropriate staffing coverage, payroll accuracy, and proactive workforce planning, this position plays a critical role in supporting optimal patient care delivery. Candidates must possess strong organizational, analytical, and communication skills, along with demonstrated experience using Microsoft Office applications, particularly Microsoft Excel.

SHIFT DETAILS

Employment Type: Full-time Hours per Week: 40 Shift: 7 AM - 3:30 PM Schedule: Monday-Friday

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position provides clerical and administrative services and assistance requiring occasional discretion and judgement. This position will support the service line or department Director with timecard editing, field file management and occupational health tracking. This position will track equipment as appropriate. This position will assist with compiling audits and compliance reports as well as submitting security requests for system access for team members. This position will create onboarding schedules and new hire activities.

CORE FUNCTIONS

1. Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support. Demonstrates excellence in organization, communication and human relations skills. Demonstrates strong understanding of office or area practices, procedures and business terminology. Demonstrates speed and accuracy with word processing. Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
2. Provides customer service skills. Excellence in advanced administrative skills as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
3. Uses established policies and general instructions and procedures to resolve a variety of problems. Chooses best alternative from group of known possibilities. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered in the departmental application.
4. Prepares, collates, and distributes various reports in a timely and accurate manner. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency. Receives high- level work direction, with after the fact review.
5. May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Significant experience, typically gained through 3 years relevant work experience .
• Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
• Must have a working knowledge of personal software package to perform the clerical and administrative functions described above.
• Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy

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