Clinical Support Assistant

SB Clinical Practice Management Plan; Town of Riverhead (NY); On-site; USD 28,000 - 35,000; Full time

Job summary

Stony Brook CPMP is seeking a Clinical Support Assistant in Riverhead, NY. The role provides general medical office administrative support, answering calls, and serving as the liaison between patients and physicians to ensure smooth clinic operations.

The position requires a high school diploma, clerical experience, and strong organizational/communication skills. EMR, MS Office, and pre-authorization experience are preferred; Spanish speaking is a plus.

Qualifications

• High School diploma/GED required.
• Some clerical experience preferred.
• Strong organizational and communication skills.
• Excellent typing and courteous telephone etiquette.

Responsibilities

• Provide general medical office administrative support.
• Answer telephone calls and route messages.
• Interface with physicians and patients.
• Process prescription renewal requests.
• Complete patient forms.
• Obtain records.
• All other duties as assigned.

Skills

Organizational skills

Communication skills

Typing skills

Telephone etiquette

Spanish speaking

Education

High School diploma/GED

Tools

EMR experience

Microsoft Office

Pre-authorization experience

Medical Office experience

Job description

Overview

Clinical Support Assistant - Stony Brook Psychiatric Associates, UFPC

Location: Riverhead, NY

Schedule: Full time

Days/Hours: Monday - Friday; 8:30 AM - 5 PM

Pay: $20.44 - $25.55

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.

The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

SUMMARY: To provide general medical office administrative support. Phone coverage for own desk and overflow calls to the department. Acts as a liaison between patients and physicians.

Job Duties & Essential Functions:

• Assists in the overall operation of the medical office.
• Answers telephone calls and takes and routes messages.
• Interfaces with physicians and patients.
• File medical and administrative correspondence for the department.
• Process prescription renewal requests.
• Complete patient forms.
• Obtain records
• All other duties as assigned.

Qualifications

Required Education & Qualifications:

• High School diploma/GED.
• Some clerical experience.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• 2 years of administrative/clerical experience.
• EMR experience.
• Medical Office experience.
• Microsoft Office proficiency.
• Prior pre-authorization process experience.
• Spanish speaking.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.