Clinical Supervisor, Partial Hospital

New Oakland Family Services; Southgate (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

New Oakland Family Centers is seeking a Clinical Supervisor to provide oversight of PHP and outpatient services, leading a multidisciplinary team of clinical and administrative staff to ensure high-quality care. You will uphold professional standards, supervise staff, and collaborate with directors to optimize operations and treatment outcomes.

The role requires strong leadership, adherence to policies, and involvement in billing, program development, and community outreach.

Qualifications

• Master's degree in social work, counseling, or psychology.
• Active current clinical licensure in Michigan (TLLP, LLC, LLMSW, LLP acceptable; full licensure highly preferred)
• 1-3 years of progressively responsible clinical experience required.

Responsibilities

• Oversee PHP operations with site directors and coordinators, tracking census and ensuring quality care.
• Lead and supervise administrative and clinical staff to foster a high-performing team.
• Ensure delivery of clinical services per policy, including assessments, intakes, individual/family/group therapy.
• Develop treatment plans and maintain clinical notes timely.
• Coordinate discharge planning and seamless transitions.
• Ensure proper billing across Medicare/Medicaid/private payers.
• Mentor PHP staff and participate in clinic operations (HR, billing, QA).
• Lead program development and represent the organization publicly.

Skills

Multitasking

Time management

Collaboration

Clinical skills

Conflict resolution

Critical thinking

Communication

Diversity engagement

Education

Master's degree in social work, counseling, or psychology

Tools

Office 365

EMR systems

Job description

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details

Schedule: Monday-Friday 8:00 am - 4:30 pm or another full-time equivalent as determined by Director or Supervisor

Reports to: Clinical Director / Associate Clinical Director

Compensation: Salaried Employee. Commensurate with experience.

Position Summary

The Clinical Supervisor is a full-time position providing oversight of activities in conjunction with applicable Director and/or Associate Director to FACE to FACE PHP Programing as well as Outpatient services. This role is responsible for providing oversight and supervision of clinical and administrative staff in assigned location. This position will require working as part of a multi-disciplinary team to provide the highest quality of care to clients while upholding high ethical and professional standards.

Key Responsibilities

• Assist in the daily management of PHP operations in collaboration with the Site Director and Associate Director, including facilitating AM team meetings, assigning tasks to PHP staff, and reviewing census reports to ensure efficiency and quality of care.
• Provide direct leadership, supervision, and performance oversight to both administrative and clinical staff, fostering a collaborative and high-performing team environment.
• Demonstrate proficiency in New Oakland Family Centers' clinical services, ensuring the implementation of best practices and adherence to agency policies and procedures.
• Uphold the agency's mission and culture, maintaining professional boundaries with staff and consumers while fostering a supportive and ethical work environment.
• Provide compassionate, person-centered care by addressing clients' needs with professionalism, empathy, and creativity, while delivering high-quality therapeutic services, including assessments, intakes, individual, family, and/or group therapy, in accordance with professional standards and the agency's policies and procedures.
• Develop and complete treatment plans and clinical case notes in a timely and accurate manner using a person-centered process.
• Complete discharge planning and coordinate care as required to ensure seamless transitions and continuity of services as required.
• Complete accurate documentation and timely submission of all required paperwork in compliance with the policies and procedures (P&P) manual.
• Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
• Appropriately manage and resolve crisis situations all while maintaining professionalism and ensuring client safety.
• Serve as a dedicated mentor for incoming PHP staff at assigned locations, providing guidance and support throughout the onboarding process to ensure a smooth transition into their roles.
• Participate as a key contributor within the clinic, assisting with functions such as human resources, billing, quality assurance, and compliance to enhance overall operations.
• Lead program development initiatives, evaluate program effectiveness, and engage in public speaking opportunities to represent the organization and enhance community outreach.
• Ensure compliance with billing requirements across various funding sources, including Medicare, Medicaid, private insurance, third-party payers, and PCE, to optimize revenue and service accessibility.
• Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
• Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
• Meet eligibility requirements and successfully pass the Michigan licensing exam for full licensure within the required timeframe, if applicable.
• Stay current with professional training requirements.
• Perform other duties as assigned to support clinic operations.

Working Conditions

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant telehealth and in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.
• Must have the ability to work flexible hours, including evenings and weekends as needed.

Required Qualifications

• Master's degree in social work, counseling, or psychology.
• Active current clinical licensure (TLLP, LLC, LLMSW, LLP acceptable; full licensure highly preferred) in the State of Michigan and continued satisfactory standings with the appropriate board and insurance entities.
• 1-3 years of progressively responsible clinical experience required.
• Expertise in collaborating with New Oakland clinical staff in a team capacity is highly preferred.

Desired Skills

• Strong multitasking, self-motivation, and time management skills.
• Ability to work collaboratively within a multidisciplinary team.
• Excellent clinical skills applicable across various settings.
• Strong conflict resolution skills with the ability to identify and manage disputes.
• Proven ability to apply critical thinking in crisis situations.
• Ability to align daily tasks with a broad understanding of organizational goals.
• Excellent written and verbal communication skills.
• Ability to effectively engage diverse populations, including children, adolescents, and adults.