Clinical Supervisor EMPACT

La Frontera EMPACT - Suicide Prevention Center; Glendale (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays per year

Medical plans

Dental plans

Vision plans

403(b) retirement plan

Licensure Reimbursement

Tuition Reimbursement

Elder Care Assistance

Pet Insurance

Job summary

EMPACT-SPC, part of La Frontera Arizona, is seeking a Clinical Coordinator (Supervisor) to oversee Adult Services, assure quality of services, and supervise clinical staff. You will provide direct counseling, coordinate daily operations, and implement program improvements.

Qualified candidates hold a Master’s degree in behavioral health, at least three years in community behavioral health, and supervisory experience.

Qualifications

• Master's degree in behavioral health field required.
• Three years of community behavioral health work experience required.
• Prior supervisory experience in behavioral health preferred.
• Associate license preferred.
• Experience working with AHCCCS System of Care is preferred.
• Must possess valid AZ Driver's license with no major infractions in the past 39 months.
• Fingerprint clearance card required or must be eligible to obtain one.
• Must be 21 years of age or older at time of employment.

Responsibilities

• Assist manager with administrative and clinical supervision of staff and interns; evaluate performance.
• Direct overall productivity of the program and monitor staff, contractors, interns and volunteers; provide 25% clinical services.
• Schedule and facilitate meetings, services and staff time; provide coverage as needed.
• Provide quality assurance of service delivery including client charts and documentation.
• Recommend and implement changes to improve service delivery and new programming.
• Work beyond scheduled hours to complete paperwork or crisis stabilization tasks; on-call rotations may be required.
• Ensure continuity of care and coordinate with other departments.
• Develop and maintain at least one clearly defined program area.
• Maintain compliance with the agency's standard of care and QA processes.

Skills

Communication

Customer service

Problem solving

Multitasking

Crisis management

Documentation

Empathy

Education

Master's degree in behavioral health

Associate license preferred

Job description

Who We Are

EMPACT- Suicide Prevention Center, part of the La Frontera Arizona family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

Who We Are

EMPACT- Suicide Prevention Center, part of the La Frontera Arizona family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. You can view all our job openings at: https://lafronteraaz-empact.org/join-us/

What You’ll Do

This is a great opportunity for a Clinical Coordinator (Supervisor) to join our dynamic Adult Services team. As a Clinical Coordinator, you will assure the quality of services to clients, coordinating day to day operations of the program and recommending and implementing changes to improve the delivery of services. Provide direct service counseling, on-going counseling, prevention services and education services to adults, families and youth. Directly supervise clinical staff.

Essential Responsibilities

• Assist manager with the administrative and clinical supervision of staff and interns. Evaluate staff and intern performance. Make recommendations to the Manager on personnel and staffing needs, as well as on changes that would improve service delivery. Provide instruction and training for staff, interns, and contract staff, in his/her respective discipline, as opportunities permit or as assigned by the Manager.
• Direct the overall productivity of the program and monitor individual staff, contractors, interns, work-study staff, and volunteer performance to meet productivity standards. Provide clinical services at least 25% of the work week. For Coordinators who are also Master’s Level Therapists, those clinical services would be psychotherapy for the purpose of assessment, diagnosis, and treatment. Productivity standards are established annually, at a minimum.
• Direct the day-to-day operations of the program and be responsible for the scheduling of meetings, services, and staff time. Responsible for scheduling and facilitating ongoing supervision with staff, including individuals, groups, and teams. Provide coverage for positions supervised as needed.
• Provide quality assurance of the program's service delivery including client charts and documentation. Monitor and maintain all client records in accordance with agency policies and procedures.
• Recommend to the Manager changes that would improve service delivery and implement changes and new programming as directed by the Manager.
• Clinical Coordinators will be required to work beyond scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. Evening and night hours may be required. Clinical Coordinators will be required to provide on call rotations involving 24-hour availability.
• Ensure the continuity of care in providing comprehensive services and coordinate or facilitates communications with other departments of the agency.
• Develop, implement, and maintain at least one clearly defined program area.
• Comply with and assure compliance by staff with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.

What You’ll Provide

• Master's degree in behavioral health related field is required.
• Three years of prior community behavioral health work experience is required.
• Prior supervisory experience in behavioral health is preferred.
• Associate license is preferred.
• Experience working with AHCCCS System of Care is preferred.
• Must possess valid AZ Driver's license with no major infractions for the past 39 months.
• Fingerprint clearance card required or must be eligible to obtain one.
• Must be 21 years of age or older at time of employment.

Additional Requirements And Responsibilities

• Excellent oral and written communication skills.
• Clear and effective communication.
• Strong customer service.
• Strong problem-solving and analytical skills.
• Ability to document detailed information.
• Ability to multitask.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.

What We’ll Offer

(Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (3 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.