Clinical Supervisor Emergency Services

THRIVE BEHAVIORAL HEALTH INC; Warwick (RI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

3 weeks vacation to start

10 sick days per year

1 Float day

Birthday off

11 paid holidays

Paid lunch

Low-deductible medical insurance

Job summary

Thrive Behavioral Health, the certified community behavioral health clinic for Kent County, seeks a Team Leader for Mobile Crisis / Emergency Services in Warwick. The role oversees clinicians and case managers, ensuring high-quality crisis response and program performance.

Strong leadership and clinical oversight are essential. You will monitor staff, supervise documentation, coordinate scheduling, and support on-call coverage to maintain 24/7 mobile crisis availability.

Qualifications

• Master’s degree in human services field required; independent licensure required.
• QMHP certification required; driver’s license and insurance meeting RI standards required.
• Minimum of 2 years emergency services experience.
• Valid driver’s license and automobile insurance meeting Rhode Island standards.

Responsibilities

• Provide group and individual clinical/administrative supervision to assigned team.
• Monitor day-to-day activities and ensure productivity targets are met.
• Orient new team members and ensure service standards (QMHP) are maintained.
• Monitor clinical documentation for quality and timely submission per Thrive standards.
• Assist with recruiting and hiring; manage staff performance and evaluations.
• Coordinate CSP adherence and Thrive policies; ensure effective communication within the team.

Skills

Team leadership

Clinical supervision

Emergency services experience

Program management

Education

Master's Degree in the human service field of social work or counseling

Independent license

QMHP certification

Valid driver’s license

Job description

TEAM LEADERMOBILE CRISIS / EMERGENCY SERVICESFULL TIME – EXEMPTThrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.General Summary: Provide leadership, clinical supervision and oversight to case managers and other direct service staff as assigned.Schedule: Mon-Fri , First ShiftLocation: Warwick, RIDid you know… studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they’ll be hired if they don’t meet 100% of the qualifications? Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person. Please consider applying anyway.Essential Responsibilities:Under the direction of the Program Manager, provide group and individual clinical/administrative supervision and leadership to assigned team.Monitor the day-to-day activities of assigned team members; Work with Program Manager to ensure individual and team productivity targets are being maintained as established by Thrive.Provide orientation to new team members and ensure proper standards are met for the provision of services (i.e. QMHP).Monitor clinical documentation of assigned team members to ensure client documents are in accordance with Thrive standards for quality, and submitted within established timeframes.Under the direction of Program Manager, provide direct clinical supervision in accordance with BHDDH Rules and Regulations.Create and promote effective working relationships among team and colleagues; Work collaboratively as part of a department/team to facilitate the program’s ability to meet its goals and objectives.Maintain and facilitate a positive flow of communication within team and Thrive as a whole.Assist Program Manager in monitoring staff adherence to CSP and Thrive policies and procedures.Conduct emergency assessments on adults, children and adolescents on site and in the community and complete all required documentation.Collect data required for grants as needed.Be well versed in clinical care standards to ensure high quality service to clients.Embrace trauma informed principles, guiding relationships with both staff and clients.Assist Program Manager in recruiting and hiring of new staff.Maintain responsibility for completing performance evaluations, including routine monitoring of staff performance and performance improvement plans, as indicated. Identify individual training needs for team members and staff growth or need for re-mediation.Manage scheduling of team members and coverage for callouts to maintain 24/7 mobile crisis availability.Provide On-Call Administrative back-up as needed.Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.Education, Experience and Competencies:Master’s Degree in the human service field of social work or counseling required.Independent license required.Qualified Mental Health Professional (QMHP) certification required.Minimum of 2 years emergency services experience.Certifications, Licenses Requirements:Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.EEO/VET/LGBTQ+ EmployerBenefits:3 weeks’ vacation to start, increases to 4 weeks after 2 years of employment10 sick days per year1 Float dayBirthday off11 paid holidaysPaid lunchLow-deductible medical insurance planDental insurance as low as $0/monthVision InsuranceCompany-paid life insurance worth 2x your annual salary + Long Term Disability401k with 2% company matchOptional Aflac, additional life insurance, and pet insuranceEmployee Assistance ProgramEmployee referral bonusesAll employees are considered benefit eligible if their schedule is 20 hours per week or more. Time-off balances are pro-rated for part-time employees.Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.Reports To:Mobile Crisis/Emergency Services TEAM LEADER reports directly to Program Manager of Emergency Services and will be supervised according to Thrive Behavioral Health Supervision Policy.