Clinical Supervisor

Open Sky Community Services; Worcester (MA); On-site; USD 51,000 - 72,000; Full time

Benefits offered by this job

Excellent supervision

Generous paid time off

Tuition reimbursement

Medical, dental and vision insurance

403b retirement plan

Life insurance

Public Service Loan Forgiveness (elig)

Job summary

Open Sky Community Services seeks an Outpatient Services Clinical Supervisor to direct and supervise staff, provide clinical direction, and maintain effective treatment plans for clients in our outpatient program.

The role combines direct clinical care with leadership, supervision of clinicians, and ensuring regulatory compliance, quality documentation, and continuous staff development.

Qualifications

• Master’s degree in a mental health field and independent licensure to supervise multiple disciplines.
• Experience with multidisciplinary teams from diverse backgrounds.

Responsibilities

• Provide clinical supervision to licensed and unlicensed clinicians.
• Oversee intake, treatment planning, and documentation quality.
• Lead crisis intervention and safety planning.
• Coordinate with psychiatric prescribers and nursing staff for integrated care.
• Supervise staff development, hiring input, onboarding, and performance feedback.
• Maintain supervisory relationships and ensure regulatory compliance.

Skills

Clinical supervision

Team leadership

Crisis intervention

Regulatory knowledge

Education

Master’s degree in Social Work/related field (LICSW/LCSW/LMHC)

Job description

Job Description:

About the Role

At Open Sky we recognize the importance of person-centered mental health services. The Bridge Counseling Center serves individuals in the community as well as individuals who are served through other Open Sky programs in an outpatient capacity. We offer evidence-based practices, that include medication management and cognitive-behavioral treatments to support individuals with various clinical presentations. This includes Psychotic and Affective Disorders, Anxiety Disorders, Trauma Disorders, Borderline Personality Disorder, Substance use disorders and others.

Open Sky is seeking an Outpatient Services Clinical Supervisor who will direct and supervise staff activities, lead team meetings, and provide clinical direction for individual cases within our outpatient services program. This role involves both providing direct outpatient care to clients and offering clinical leadership and supervision to the team, ensuring the implementation of effective treatment plans and fostering the professional development of our outpatient clinical staff.

Schedule: Minimum two shifts, 11:00 AM–7:00 PM, to best meet the acuity and needs of the program while ensuring adequate clinical coverage and staff support.

What You’ll Do

• Establish, collaborate, and maintain relationships with applicable Coordination Entities, Emergency Service Providers, outpatient clinics, and other providers/entities to share information and ensure that the needs of the person are fully met.

• Provide individual and group supervision to clinical staff, ensuring adherence to agency standards and regulatory requirements.

• Support the professional development of clinical staff within Outpatient Services through regular and ad hoc supervision.

• Provide crisis intervention assistance to people served through direct intervention or warm handoffs and referrals as appropriate.

• Oversee the development and implementation of Safety Plans and Crisis Prevention and Response Plans.

• Build relationships with Persons and develop shared understanding of Persons’ goals and the steps necessary to achieve goals.

• Participate in On-Call rotation and critical incident review process.

• Provide individual and group clinical supervision to licensed and unlicensed clinicians.

• Review assessments, treatment plans, progress notes, and clinical documentation for quality and compliance.

• Support staff in complex clinical decision-making, risk assessment, crisis intervention, and care planning.

• Promote evidence-based practices and professional development.

• Maintain an ongoing caseload of a minimum of 10 weekly clients

• Provide administrative supervision responsibilities such as hiring input, onboarding, training, performance feedback, corrective action, and staff retention support.

• Monitor productivity, access, and service delivery expectations, including caseloads, utilization, appointment availability, no-show trends, and timely follow-up.

• Ensure compliance with payer, licensing, accreditation, and agency requirements, including authorizations, medical necessity, treatment-plan timelines, and documentation standards.

• Oversee intake, assignment, discharge, and transition workflows to support appropriate level of care and continuity of care.

• Partner with psychiatric prescribers and nursing staff to support integrated care, medication management coordination, and communication around clinical changes.

• Review and respond to risk-management issues, including mandated reporting, duty to warn/protect, hospitalization coordination, incident reporting, and follow-up after critical events.

• Use data and quality indicators to improve program performance, such as engagement, outcomes, discharge reasons, hospitalizations, client satisfaction, and referral patterns.

• Support program development and workflow improvement, including group offerings, referral pathways, clinical protocols, and service expansion.

• Ensure culturally responsive, trauma-informed, and person-centered care is consistently reflected in supervision, documentation, and service delivery.

• Serve as a liaison with internal Open Sky programs and external referral partners to support coordinated outpatient access and continuity of care.

• Provide backup clinical consultation or coverage when urgent issues arise or when assigned clinicians are unavailable.

• Ensure staff practice within scope of licensure and credentialing requirements, especially for independently licensed, pre-licensed, and unlicensed clinicians

Experience & Qualifications

• Clinical Master’s Degree and (LICSW, LCSW, LMHC), required. Independent licensure with 2.5+ years of licensure to supervise multiple disciplines, required.

• Expertise in treatment of individuals with mental health disorders, including knowledge of substance abuse and dual diagnosis treatment, required.

• Experience working with multidisciplinary teams with diverse racial, ethnic, and socioeconomic backgrounds, highly desired.

Pay Range:

$44.71-$44.71 per hour

About Us:

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.