Clinical Supervisor

Health Connect America, Inc.; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health, dental, and vision insurance

Job summary

Health Connect America, Inc. is seeking a Clinical Supervisor to lead clinical and operational supervision, ensuring high-quality services across our multi-state footprint.

You will oversee caseload assignments, staff development, and collaboration with the Program Director to hire and train teams. The role emphasizes compliance with COA standards, budgeting participation, and partnership with referral sources to support organizational growth.

Qualifications

• Master’s degree in human services (e.g., Social Work, Counseling, Marriage and Family Therapy).
• Experience supervising staff and supervising clinical teams is preferred.
• Two years’ experience working with children is required.

Responsibilities

• Communicate effectively with customers, staff, and stakeholders to address inquiries and service needs.
• Provide clinical and operational supervision, including caseload assignment and staff development.
• Support hiring, onboarding, orientation, and ongoing training with the Program Director.
• Ensure high-quality clinical services, including oversight of documentation and compliance.
• Lead staff meetings to promote collaboration and performance improvement.
• Ensure compliance with company policies and COA standards.
• Participate in budgeting, financial review, and strategic planning at regional level.
• Collaborate on marketing, territory development, and relationship-building with referral sources.
• Lead and oversee training and fidelity for Family Centered Treatment and/or Fostering Solutions.

Skills

Communication

Staff supervision

Leadership

Education

Master’s degree in human services

Job description

Overview

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

Join Our Impactful Team at Health Connect America!

Job Description

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Responsibilities

• Communicate effectively with customers, staff, and stakeholders to address inquiries, concerns, and service needs.
• Provide clinical and operational supervision, including caseload assignment, one-on-one supervision, staff development, and crisis support.
• Support hiring, onboarding, orientation, and ongoing training of staff in collaboration with the Program Director.
• Ensure high-quality clinical services, including oversight of documentation, authorizations, compliance with timelines, and delivery of direct services as needed.
• Lead and facilitate staff meetings to promote collaboration, communication, and performance improvement.
• Ensure compliance with all company policies, state regulations, and Council on Accreditation (COA) standards.
• Participate in budgeting, financial review, and strategic planning activities at the regional level.
• Collaborate on marketing, territory development, and relationship-building with referral sources to support growth.
• Lead and oversee evidence-based practice training, certification, and fidelity for Family Centered Treatment (FCT) and/or Fostering Solutions (FS) services, as applicable.
• Participate in Quality Assurance/Quality Improvement activities, audits, and implementation of improvement plans.

Qualifications

Required:

• Master’s degree in human services discipline, including, but not limited to: Social Work, Counseling, Marriage and Family Therapy.
• At least two years’ experience working with children (experience can include internships, volunteer work, etc.).

Additional State-specific Requirements:

• AL: Must have completed a clinical practicum in area of study.
• NC and VA: Must be registered or able to register as a QMHP (Qualified Mental Health Professional).
• MS: Must be provisionally credentialed as a PCSS (Provisionally Certified Community Support Specialist) in Mississippi with eligibility to be fully credentialed as a CCSS (Certified Community Support Specialist).
• TN: Must be eligible for professional licensure as a LPC, MFT, or LCSW.

Preferred:

• Experience in supervising staff.
• Family Centered Treatment and/or Fostering Solutions Certification.
• Active professional licensure or eligible and on track to obtain professional licensure.

Be Well With HCA

• We recognize the importance of self-care and work/life balance.
• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include:
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

Employment at Health Connect America and its companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters