Clinical Supervisor

Lutheran Child and Family Services of Illinois; Decatur (IL); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Full-time employee benefits

Job summary

Lutheran Child and Family Services of Illinois (LCFS) seeks a Clinical Manager to lead clinical teams in Illinois. The role supervises counselors, ensures trauma-informed services, manages budgets and program quality, and maintains strong documentation within EHR systems.

The ideal candidate holds a Master’s in Social Work with IL LCSW or LCPC licensure and LPHA eligibility for Medicaid, with demonstrated experience in child welfare and trauma-focused care.

Qualifications

• Master’s Degree in Social Work preferred; IL licensure (LCSW/LCPC) required and LPHA qualification for Medicaid.
• Experience supervising counselors and managing clinical programs; knowledge of Medicaid documentation and billing.
• Experience in trauma-informed service delivery and quality improvement in social services.

Responsibilities

• Supervise and monitor clinical interventions across programs and geographic areas.
• Coach, hire, train, and supervise counselors; manage staff development and daily operations.
• Provide weekly clinical supervision and coordinate trainings; oversee internships.
• Ensure accurate records, deny risks, and review treatment plans and services for compliance.
• Navigate EHR systems, ensure data integrity and contract compliance.
• Lead regular treatment reviews and collaborate on program design and improvements.
• Coordinate crisis response, community relations, and funding partnerships.

Skills

Staff supervision

Coaching & mentorship

Leadership

Trauma-informed care

Budget & performance monitoring

Electronic health records (EHR)

Quality improvement

Crisis response

Team coordination

Education

Master’s Degree in Social Work

IL licensure: LCSW or LCPC

LPHA Medicaid eligibility

Tools

EHR systems

Job description

Job Title: Clinical Manager

Exempt/Non-exempt: EXEMPT

Immediate Supervisor: Director of Clinical Services

Salary: $62,000 - $77,000

Benefits: Click Here to view LCFS’ Full-Time Employee Benefits.

Essential Functions:

• Primarily responsible for supervising and monitoring clinical interventions and reviewing the required service documentation provided by counselors to clients in the assigned geographic area and programs. Monitors productivity, expenses, and revenue of counselors. May also maintain and provide direct clinical services. May perform job duties in the office, community, or home setting or high-risk communities. May work extended hours in the evening and weekends.
• Actively coaches, hires, trains, and supervises assigned staff, including leading and managing a team of counselors, overseeing their professional development, performance, and daily operations. Maintains a trauma-informed system of service delivery, where clinicians are properly trained and supported to deliver services to people who have experienced severe and chronic trauma.
• Provide weekly clinical supervision, guidance, and support to counselors to enhance their skills and ensure effective client care in including group supervision. Coordinate and facilitate training programs to ensure clinical staff are well-equipped with the necessary skills and knowledge to excel in their roles. Oversees the internship process for students providing clinical services.
• Maintain effective quality improvement processes for their team, carefully monitoring key performance indicators and engaging the team in understanding their performance and effectively implementing improvement strategies.
• Reviews client records promptly for accuracy. Reviews caseloads for compliance with Agency requirements regarding paperwork. Approves assessments, treatment plans, services and other documented counselor activities promptly.
• Demonstrates proven ability in navigating electronic health systems and supports their team in maximizing the utilization of electronic health records and its organizational functions. Maintain accurate and up-to-date records in electronic systems, ensuring contract compliance, utilization, data integrity, and compliance with confidentiality standards.
• Conducts regular treatment reviews of all open clinical cases in their region and supports this forum’s importance as a key opportunity to engage all stakeholders in collaborative problem solving.
• Collaborate with clinical teams to design and enhance treatment programs, incorporating best practices and innovative approaches to meet client needs. Actively participates with the clinical department team in treatment strategies and programing.
• Trains and coordinates staff to respond to crisis situations in assigned areas as part of a coordinated agency response. Supports that the clinical work in their region is integrally connected to the care system, with clinicians providing collaborative, youth-guided, family-driven, evidence-based, continually improving and culturally competent services.
• Provides leadership in the interface with the local community, developing relationships with local United Ways and other funders, and with other services providers to develop and maintain a coordinated system of care.
• Oversees the utilization of outsourced clinical services, identifying providers, approving each referral to those providers and closely monitoring the quality and costs of purchased services. Manages and regularly monitors the budget for assigned cost centers.
• Perform other duties as assigned.

Knowledge and Ability Requirements:

• Understands a variety of treatment/counseling situations Solution Focused Brief Treatment, Cognitive, Family Systems, Behavioral, Crisis Intervention, and substance use and abuse. Knowledge and understanding of the use of medications to treat psychiatric disorders.
• Performs their work in a consistent manner and demonstrates the WIDE (Welcoming, Inclusion, Diversity, Equity) values of LCFS.
• Demonstrates a broad variety of management skills in all facets of running successful social service programs.
• Knowledge and understanding of insurance, managed care and EAP procedures and requirements. Understands billing procedures and funding options, including grants.

Employment is contingent upon successful completion of all required background checks, including but not limited to criminal background checks and CANTS (Child Abuse and Neglect Tracking System) checks, as required by law and agency policy. Candidates must also possess a reliable vehicle and have a valid driver’s license and must not have had a suspended or revoked driver’s license within the past three years.

Education and Experience:

Master’s Degree in Social work preferred but may consider other related areas of study. Independent Licensed Professional in the State of Illinois (LCSW, LCPC) required and must be qualified to provide LPHA services in Medicaid. Experience providing individual, couple, family and group counseling required. Experience working in a child welfare setting with youth and families with complex and severe trauma preferred. Experience in training preferred. Experience working with Medicaid documentation and billing preferred. Additional certifications and licenses in Family Therapy, Substance Abuse, Employee Assistance Programs and other specializations helpful.

Physical Demands and Other Requirements:

To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms. Capable of operating standard office equipment, including a computer and keyboard, and typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee is required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.

Position Responsibilities/Program Execution and Decision Making:

Supervision and Management:

Communicates regularly through individual, supervisory and group meetings to implement Agency and programmatic goals and requirements. Provides accurate and timely feedback to each employee under his/her supervision and demonstrates ability to analyze employee performance. Facilitates a positive work environment where staff feel free to communicate openly. Responds to incidents and complaints in a timely manner and appropriately informs and consults with their chain of command.

Leadership:

Demonstrates foresight in recognizing problems and vision in identifying and implementing solutions. Ensures program is effective in producing desired outcomes and program goals and deliver services at required capacity. Demonstrates ability to quickly gather pertinent facts, weigh options and make decisions in critical situations while informing and consulting with others as needed. Works with staff to support and implement management decisions.

Diversity and Inclusion/ Professionalism:

In all aspects of their work presents as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.

Ethical Conduct:

Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Maintain confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.

Communication/ Interpersonal Skills:

All written and oral communication skills are appropriate for their position. Consistently conveys clear, accurate, timely, and respectful communication appropriate for the situation. Informs appropriate management staff when incident occurs or a crisis situation. Interacts effectively with all levels of clients, staff, interns, volunteers and external stakeholders. Informs appropriate management staff when an incident occurs. Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.

Safety and Agency Resource Utilization:

Demonstrates sound judgement and foresight in safety awareness and in daily work. Notifies, in a timely manner, the supervisory chain of any incidents or circumstances that need attention. Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.

LCFS is an Equal Opportunity Employer