Clinical Success Director - Mid Atlantic Region

B. Braun Medical Inc. (US); Hartford (CT); Hybrid; USD 170,000 - 185,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Job summary

B. Braun Medical Inc. is seeking a Clinical Success Director to be based in or near Manhattan, Brooklyn, Long Island, NY, or Hartford, CT.

The role drives customer value through strong executive relationships, clinical expertise, and data-driven strategy for health systems. The incumbent will lead cross-functional teams, develop clinical value materials, and align clinical initiatives with business goals. This position requires travel and an RN license with 12+ years of experience, plus 6+ years

Qualifications

• Bachelor’s degree and active RN license.
• 12+ years of clinical or healthcare industry experience.
• 6+ years of people management experience.
• Advanced knowledge of clinical practices and healthcare systems.
• Proven ability to present at an executive level, including publications, podium presentations, or similar.
• Proven ability to influence decision-making and solve complex problems.
• Strong analytical, communication, and relationship-building skills.
• Willingness to travel frequently.
• Valid driver’s license and passport.
• Flexibility to work non-standard hours as business needs require.

Responsibilities

• Partner with the Director of Health Care Systems to build strong customer clinical relationships and drive long-term success.
• Collaborate with internal teams to improve operational effectiveness of the Clinical Services Team.
• Create clinical value materials to improve team and customer performance.
• Develop and foster relationships with key customers to support networking, presentations, and sharing of success stories.
• Continuously innovate on customer support based on feedback.
• Develop clinical strategic plans and analyze data to guide strategy.
• Gather input from major clinical groups through direct contact with organizations and vendors.
• Stay current with market trends and competitive landscape.
• Lead annual strategic reviews and business planning with corporate accounts.
• Manage budgets and resources while maintaining fiscal responsibility.
• Maintain relationships with internal departments (Sales, Marketing, Technical Services, Customer Service).
• Collaborate with internal teams and external customers, vendors, and professional organizations.

Skills

Executive leadership

Strategic planning

Data analysis

Relationship building

Public speaking

Travel willingness

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

RN license

Job description

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

The ideal candidate will be based in or near Manhattan, Brooklyn, Long Island, NY, or Hartford, CT.

The Clinical Success Director serves as a strategic clinical leader and partner to the Director of Health Care Systems, driving customer value through strong executive relationships, clinical expertise, and data-driven strategy. This role ensures long-term customer success by aligning clinical initiatives with business objectives and advancing innovative solutions across health systems.

Responsibilities: Essential Duties

• Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensures long term success.
• Participates with internal multidisciplinary teams to improve the operational effectiveness of our Clinical Services Team.
• Leads and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction.
• Develops and fosters positive working relationships with key customers in an effort to support networking, presentations, publications and sharing of B. Braun success stories.
• Continuously innovates on customer support based on internal and external feedback.
• Develops clinical strategic plans, analyzes data and trends to set, modify and execute on strategies
• Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors.
• Remains current with market trend information and competitive landscape.
• Leads annual strategic corporate account clinical reviews to discuss, SWOT and business plan 1 year and 3 years out.
• Demonstrates fiscal responsibility with allocated budgets and resources.
• Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors. .
• Maintain key relationships with internal B. Braun departments (i.e., Sales, Marketing, Technical Services, Customer Service, etc.).

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Limit of Authorization/Authority:

Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.

Expertise: Qualifications -Education/Experience/Training/Etc

Required:

• Bachelor’s degree.
• Active Registered Nurse (RN) license.
• 12+ years of clinical or healthcare industry experience.
• 6+ years of people management experience.
• Advanced knowledge of clinical practices and healthcare systems.
• Proven ability to present at an executive level, including publications, podium presentations, or similar.
• Proven ability to influence decision‑making and solve complex problems.
• Strong analytical, communication, and relationship‑building skills.
• Willingness to travel frequently.
• Valid driver’s license and passport.
• Flexibility to work non‑standard hours as business needs require.

Preferred:

• Master's degree preferred.
• Relevant clinical or industry certifications.

Additional Information:

• Works independently with general direction and uses sound judgment to achieve goals.
• May mentor or provide guidance to peers and support team development.
• Regular collaboration with internal teams and external customers, vendors, and professional organizations is expected.
• Additional duties may be assigned as needed.
• Responsible for maintaining a safe and compliant work environment.
• Regular and predictable attendance

Physical Demands:

While performing the duties of this job, the employee is expected to:

• Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

• Occasionally:Reaching upward and downward, Push/pull, Stand
• Frequently:Sit
• Constantly:N/A

Activities:

• Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking
• Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick
• Constantly:N/A

Environmental Conditions:

• Occasionally:N/A
• Frequently:N/A
• Constantly:N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise Intensity:Moderate
• Occasionally:Other
• Frequently:N/A
• Constantly:Office environment

Salary Range: $170,000-$185,000

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers' clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.