Clinical Specialist, Post Market Surveillance

Abbott Laboratories; Burlington (MA); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott Laboratories is seeking a Clinical Specialist, Post Market Surveillance to serve as a clinical SME for the Product Surveillance Department. You will handle medical device report documentation and follow-up, guiding complaint reporting and ensuring records are complete.

The role involves filing global MDRs timely, training staff on complaint handling, supporting regulatory inspections, and collaborating with multiple teams to investigate product complaints.

Qualifications

• Four-year degree preferred in clinical, medical, scientific or healthcare fields or 2-year degree with relevant experience.
• Strong verbal and written communication abilities across organization levels.
• Critical thinking and problem solving with attention to detail.
• Proficient computer skills required.
• Ability to work in a team and as an individual contributor in a fast-paced environment.
• Ability to multitask, prioritize and meet deadlines.
• Knowledge of global regulations for medical device reporting and complaint handling is preferred.

Responsibilities

• Assist in ensuring all global medical device reports are filed within regulatory timeframes.
• Represent Product Surveillance at cross-functional meetings as requested.
• Provide training on complaint reporting and maintain training documents.
• Maintain accurate complaint information.
• Support inspections by regulatory agencies (e.g., FDA, TUV) as required.
• Collaborate with team members and other departments needing product complaint information.
• Act as a clinical subject matter expert to Product Surveillance team members.
• Assist with investigations with customers or field staff with minimal direction.

Skills

Verbal & written communication

Critical thinking

Teamwork & independent work

Attention to detail

Proficient computer skills

Multitasking

Education

Four-year degree

Two-year degree with relevant experience

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Under the direction of the department manager, the Clinical Specialist, Post Market Surveillance is a clinical subject matter expert for the Product Surveillance Department and able to demonstrate sound independent decision making global medical device reporting and other functions relating to the investigation of product complaints.

Responsible for Medical Device Report (MDR) submission documentation and follow-up, including interaction with Complaint Analysts, Investigators, Customer Service, etc. Provide guidance on complaint expectations and record completeness.

Job Duties:

• Assisting the department manager in ensuring all global medical device reports are filed within regulatory timeframes
• Represents Product Surveillance at cross-functional meetings as requested or in the absence of the department manager
• Assists in training new employees on complaint handling as well as maintaining training documents. Provides training on complaint reporting to other groups as required.
• Ensures complaint information is maintained
• Support inspections by regulatory agencies (e.g. FDA, TUV) as required
• Supporting and instructing other department members as needed on product complaint investigations and devices
• Collaborate independently with other team members and departments needing product complaint information
• Act as a clinical subject matter expert to the Product Surveillance team members
• Assist with and conduct investigations with customers or field staff with minimal direction, utilizing experience and knowledge of products and various types of product complaints
• Make sound decisions regarding medical device reporting to various global regulatory agencies
• Be able to ascertain when additional support may be needed from other teams on complaint investigations
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities as required.

Qualifications:

• Four-year degree, preferably in the clinical, medical, scientific or healthcare fields; or 2-year degree with relevant experience.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Critical thinking and creative approach to problem solving with attention to detail.
• Proficient computer skills are required.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment as well as the ability to leverage and/or engage others to accomplish projects.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Knowledge of global regulations for medical device reporting and complaint handling is preferred.

Minimum experience of 3 years

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.