Clinical Specialist - Pasadena, CA

Abbott Laboratories; Pasadena (CA); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health Insurance

Tuition reimbursement

Job summary

Abbott Laboratories is seeking a CRM Product Support Specialist based in Pasadena, CA. The role supports physicians, healthcare professionals and field staff with CRM product inquiries, delivering engineering, educational and clinical assistance as needed.

You will build strong relationships with customers, provide training, and back up CRM sales team while deepening product knowledge across CRM offerings.

Qualifications

• Bachelor’s degree in Bio-Medical Engineering or related healthcare field.
• Minimum 2+ years of related experience or a program certification in cardiac training.
• Ability to obtain CRM product certification.
• Demonstrated knowledge of cardiology, electrophysiology, or cardiac procedures.
• Familiarity with cath lab and operating room procedures and protocols.
• Advanced knowledge of cardiac pacing systems.
• Apply engineering skills to interpret and solve complex clinical problems.
• Strong written and verbal communication, interpersonal, presentation, analytical and organizational abilities; deadline-driven.
• Detail-oriented and able to work independently.
• Ability to collaborate with engineers, technicians, vendors and customers; manage multiple tasks.

Responsibilities

• Acts as a clinical interface between the medical community and the business.
• Builds and sustains credible relationships with customers and shares product expertise.
• Provides engineering, sales, education and clinical support for CRM products as needed.
• Develops and facilitates CRM product training for healthcare professionals.
• Provides additional back-up support to CRM Sales Representatives.

Skills

Biomedical engineering knowledge

Strong communication skills

Independent work capability

Team collaboration

Education

Bachelor’s degree in Bio-Medical Engineering

Program certification from accredited cardiac training program

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Pasadena, CA in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.