Clinical Specialist, Joint Replacement - Tacoma, WA

Stryker; Tacoma (WA); On-site; USD 80,000 - 96,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Life and AD&D insurance

Short-term disability insurance

Job summary

Stryker in Tacoma, WA is hiring a Clinical Specialist for Joint Replacement to support surgeons in robotic-arm assisted surgeries using the Mako system. You will train OR staff, assist with implant planning, and ensure seamless case preparation.

Required: a 4-year degree or equivalent and strong technical skills; preferred: 1 year of relevant experience and clinical background. On-site role with strong safety and OSHA-compliant practices; high interaction with customers and travel as needed.

Qualifications

• 4-year degree or equivalent.
• Aptitude in technical skills and technology systems and administrative procedures (ERP, Office).

Responsibilities

• Train surgeons and OR staff in robotic arm operation for precise placement.
• Learn software for pre-operative CT scans and assist with planning.
• Shadow and support account coordination, inventory, instrumentation, and case prep.
• Document surgery support and events, providing product feedback.
• Maintain locally consigned equipment and disposables inventories.
• Build relationships through active account management and support.
• Provide prompt complaint reports per quality system requirements.
• On-call duties evenings, weekends, and holidays as needed.
• Assist in product demonstrations and lab logistics.
• Resolve product issues for customers promptly and efficiently.

Skills

Technical aptitude

ERP software

Office Suite

Education

Bachelor's degree or equivalent

Tools

ERP software

Office Suite

Job description

As a Clinical Specialist for Joint Replacement at Stryker, you will help improve orthopedic surgeries around the world and help us achieve our mission of making healthcare better. In this role, you’ll be responsible for helping surgeons use Stryker’s Mako robot- our newest product used in robotic-arm assisted surgery. Acting as a helpful source for all things related to the Mako, you’ll deliver exceptional service while prioritizing customer needs in a fast-paced high volume clinical environment. You will think critically, and provide strategic solutions to enhance outcomes and drive trust in every interaction

What You Will Do

• Train surgeons and operating room staff in the operation of the company's robotic arm applications, ensuring ideal placement and precision.
• Learn software for pre-operative CT scans and assist surgeons with implant planning, sizing, and positioning.
• Shadow and support daily account coordination, manage inventory, instrumentation, and complete total case preparation.
• Document and report surgery support and educational events, providing feedback to improve products, documentation, and methodologies.
• Maintain and control locally consigned equipment, instruments, implant, and disposables inventories.
• Build foundational relationships with customers through active participation in account management and support.
• Provide prompt and accurate complaint reports in compliance with quality system requirements.
• On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.
• Assist in product demonstrations and lab logistics.
• Solve product problems for customers promptly and efficiently.

What you need:

Required:

• 4-year degree or equivalent
• Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).

Preferred:

• 1 year relevant work experience
• Previous clinical experience; nursing, physical therapy, surgical techs, athletic training, personal trainers, medical scribes, etc.
• Extracurricular Involvement (community service, leadership organizations, athletic teams, etc.)

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or other bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
• Ability to lift, push, pull and carry up to 50 lbs
• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects
• Must have a valid driver’s license
• Fluency in written and spoken English required
• US15: $80,168 - $95,800 USD Annual

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.