Clinical Specialist, Cranial & Spinal Technologies - El Paso, TX

Medtronic; Town of Texas (WI); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid time off

Well-being program

Job summary

Medtronic in the United States is seeking a Clinical Specialist for Enabling Technologies to reside in the designated territory and travel to multiple accounts for on-site installations. A valid driver’s license and willingness to travel are essential as you will support technology-enabled procedures across Neuroscience and CST platforms.

The role emphasizes educating physicians and hospital staff, maintaining hardware/software, and ensuring service commitments.

Qualifications

• High School Diploma or GED and a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience.
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience.
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represent Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Install software and hardware upgrades
• Perform system preventative maintenance
• Provide telephone clinical support to customers
• Use UNIX/Linux commands to modify operating files
• Fulfill software and service contract obligations
• Act as the primary Medtronic customer liaison for repair and technical support issues
• Provide timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintain familiarity with status of calls and issues at customer sites
• Report necessary complaints and partner with CSM/NRC to ensure full resolution
• File weekly site visit and customer contact reports for service improvement purposes
• Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures
• Provide a clinical resource for surgeons, clinicians and others being trained
• Update customers on tips, shortcuts and suggestions, as appropriate
• Participate in in-house sponsored customer training at designated sites for both internal and external partners
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train-the-trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Support more complex, new image-guided products and applications to physicians and hospital staff
• Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Be responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

Skills

Clinical experience

Medical sales

Medical imaging

Navigation/Robotics

Driver's license

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

UNIX/Linux

Job description

Clinical Specialist, Enabling Technologies

We anticipate the application window for this opening will close on - 17 Oct 2026. Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement. As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission—to alleviate pain, restore health, and extend life—we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on‑site installations with our customers
• Represent Medtronic during technology‑enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Install software and hardware upgrades
• Perform system preventative maintenance
• Provide telephone clinical support to customers
• Use UNIX/LINUX commands to modify operating files
• Fulfill software and service contract obligations
• Act as the primary Medtronic customer liaison for repair and technical support issues
• Provide timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintain familiarity with status of calls and issues at customer sites
• Report necessary complaints and partner with CSM/NRC to ensure full resolution
• File weekly site visit and customer contact reports for service improvement purposes
• Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology‑enabled procedures
• Provide a clinical resource for surgeons, clinicians and others being trained
• Update customers on tips, shortcuts and suggestions, as appropriate
• Participate in in‑house sponsored customer training at designated sites for both internal and external partners
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train-the-trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology‑enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Support more complex, new image‑guided products and applications to physicians and hospital staff
• Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in‑field experience
• Be responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Minimum Requirements

• High School Diploma or GED and a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience

Nice to Have

• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI Operating room experience

Inclusion & Diversity

We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level. To learn more about Inclusion & Diversity at Medtronic, we provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Additional Job Requirements

• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• Ability to attend national meetings, district meetings and other training as requested
• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• Ability to lift up to 40 pounds
• Ability to sit, stand, and/or walk for 8+ hours per day
• Ability to bend/stoop, squat and balance frequently
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8C.F.R.§214.2(h)(4)(iii)(A) is required

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the work conditions and physical requirements that may be specific to each role.

Benefits & Compensation

Salary ranges for U.S (excl. PR) locations (USD):$76,000.00 - $114,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long‑term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well‑being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short‑term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan

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