Clinical Services Supervisor

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Job summary

Penn Medicine, Perelman Center, seeks an Clinical Services Supervisor to manage day-to-day outpatient clinic operations in the Cancer Center Perelman. This role oversees staffing coverage, scheduling, room assignments, and supply management to sustain efficient patient workflows and high-quality care.

The candidate will lead ancillary staff, ensure compliance with safety and regulatory requirements, and collaborate with the Practice/Clinical Manager to optimize processes and patient experiences.

Qualifications

• High School Diploma or GED required.
• 5+ years outpatient clinic experience preferred.
• Associate’s degree preferred.
• Medical Assistant or EMT certification is required.
• CPR certification required.
• Experience with EMR systems (scheduling) highly valued.
• Strong interpersonal and communication skills essential.

Responsibilities

• Support the Practice Manager with daily operational needs.
• Provide staffing coverage and backup as needed.
• Assign physician rooms and manage provider schedules.
• Maintain inventory of office and medical supplies.
• Ensure policy compliance and performance standards.
• Support patient transitions and coordinate with Penn Transfer System.

Skills

Interpersonal

Verbal communication

Critical thinking

Attention to detail

Organizational skills

Multi-tasking

EMR experience

Microsoft Office

Education

High School Diploma/GED (Required)

Associate’s degree (Preferred)

Medical Assistant or EMT certification (Required)

CPR certification (Required)

Tools

EMR (Schedgistration)

Microsoft Office

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location:Perelman Center for Advanced Medicine-3400 Civic Center Blvd

Department:Cancer Center Perelman

Hours: Fulltime, Monday-Friday, Onsite, per department needs

Summary: The Clinical Services Supervisor will be responsible for supporting the day-to-day operational needs of the outpatient practice including staffing coverage, office and medical supply inventory management, physician room assignments, and provider schedules. This individual is responsible for providing high-quality patient care and maintaining a patient-focused environment. The Clinical Services Supervisor will provide direct oversight to the ancillary staff and support planned and unplanned vacancies to ensure optimal workflow is preserved in the clinic. In the absence of the Practice/Clinical Manager, the Clinical Services Supervisor may take on additional responsibilities.

Accountabilities:

Operations:

• Supports the Practice and Clinical Manager with the day-to-day operational needs
• Staffing, assuring appropriate coverage, providing backup as needed
• Physician room assignments
• Ongoing Template management, Provider schedules
• Office supplies and medical supplies, maintaining inventory and supply ordering
• Regularly reviewing work processes to ensure the efficiency of workflow, implementing best practices
• Effectively works with Manager to establish, implement, and maintain practice policies, and procedures
• Ensuring compliance with quality and safety, and regulatory requirements
• Support patient transitions (direct admits, procedure scheduling, bed management, and partnership with Penn Transfer System and designated hospital)

Oversight:

• Directly managing the staff
• Responsible for the recruitment and retention of staff
• Ensures new hires are provided adequate training to display competence
• Clearly defines work expectations, and provides real-time feedback
• Assist staff in addressing challenges and skill deficits
• Encourages continuous growth and change management

Patient Care:

• Maintain appropriate clinical credentials to fulfill front-line duties as applicable
• Responsible for filling planned and unplanned MA vacancies to ensure optimal patient workflow in the clinic
• Promptly rooms patient, reviews past medical, surgical, family, smoking history, allergies, medications, medication refills, vital signs, referrals, pre-certification
• Observes patient condition and communicates any abnormal data or changes to Provider
• Specimen management, responds to emergency code situations
• Cleans, and disinfects equipment according to protocol
• Where applicable and within the scope of certification/licensure, assist with in-office procedures and patient care
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education and Experience:

• High School Diploma/GED (Required)
• AND 5+ years outpatient clinic experience required. Relevant education may be considered in lieu of experience
• Associate’s degree (Preferred)

Credentials:

• Medical Assistant or Emergency Medical Technician certification (required)
• CPR (Required)

Skills and Abilities:

• Demonstrated interpersonal/verbal communication skills
• Ability to utilize critical thinking
• Must be attentive to detail
• Demonstrated organizational skills
• Ability to multi-task
• Experience using EMR systems (clinical and scheduling). Must pass EMR (Schedgistration) course
• Knowledge of third-party billing requirements
• Demonstrated customer service skills
• Demonstrated written communication skills
• Must display flexibility
• Strong communication skills with all stakeholders (Providers, Staff, Patients)
• Ability to use Microsoft Office (Excel, PowerPoint, Word)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.