Clinical Services Specialist

Hologic, Inc.; Seattle (WA); On-site; USD 85,000 - 120,000; Full time

Job summary

Hologic, Inc. is seeking a Clinical Services Specialist to deliver applications for the entire BSH Imaging portfolio.

You will leverage customer relationships to drive adoption and implementation of technologies, staying current with ARRT/Certification requirements and supporting corporate initiatives. Responsibilities include post-sales application support, training customers on new products, and providing competitive intelligence to internal teams and marketing.

Qualifications

• Proven ability to communicate with medical staff, sales, and marketing teams.
• Ability to operate in a fast-paced clinical environment.
• Strong attention to detail and accuracy in complex procedures.
• Ability to build stable working relationships with customers and teams.

Responsibilities

• Provide post-sales application support of Hologic imaging/interventional products.
• Provide pre & post application support of Hologic imaging/interventional products after year 1.
• Provide competitive information/new product information to internal teams.
• Provide competitive market information to corporate marketing.
• Maintain full understanding of all Hologic breast health products and accessories.

Skills

Effective communication

Networking skills

Fast-paced environment

Adaptability

Verbal communication

Relationship building

ARRT qualifications

Lift up to 50 lbs

Education

Bachelor's degree preferred

Graduate of Radiologic Sciences Program

RT(R)(M) Mammography certification

CEU requirements compliance

Job description

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health.

What powers our growth across Breast & Skeletal Health, Diagnostics, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose, and treat illnesses and other health conditions early and with confidence. Our performance creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education, and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families, and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Hologic is seeking a Clinical Services Specialist to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing.

Description

Duties & Responsibilities:

• Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals
• Provide post-sales application support of Hologic imaging/interventional products (new hire year 1)
• Provides pre & post application support of Hologic imaging/interventional products after year 1
• Provide competitive information/new product information to appropriate internal teams
• Provide competitive market information to corporate marketing
• Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing
• Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner
• Training Customer on new product or product updates including system and functionality
• Provide continued customer service through post-applications support
• Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve
• Support various corporate initiatives as required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders
• Adept at connecting to a wide range of individuals and networking with the intent of growing business
• Must be able to operate in a fast-paced, dynamic environment
• Ability to be highly adaptable to complexity and change with accuracy and attention to detail
• Excellent verbal and written skills
• Ability to build stable working relationships both internally and externally with customers
• Maintain required ARRT qualifications as applicable
• Ability to lift and/or move up to 50lbs

Education:

• Bachelor's degree preferred
• Graduate of an accredited Radiologic Sciences Program
• Licenses/Certifications (RT)(R)(M) for Mammography
• Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate.

Experience:

Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred.

Additional Details:

• 100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory.
• The annualized base salary range for this role is $85,000 to $120,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
• International travel may also be required.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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