Clinical Services Manager

Inogen; United States; On-site; USD 83,000 - 103,000; Full time

Benefits offered by this job

Annual performance bonus

Health, dental, and vision insurance

401(k) with employer contribution and

Paid vacation and sick leave

Job summary

Inogen seeks a Clinical Services leader to oversee a team of Respiratory Therapists and Nurses, ensuring proper patient evaluations and adherence to guidelines. The role directs scheduling, SOP development, and staff development while maintaining regulatory compliance and high service levels.

The position emphasizes patient-focused service, data-driven evaluations, and collaboration with Sales goals, with regular travel up to 25% to support operations nationwide.

Qualifications

• Bachelor's degree in healthcare or related field.
• 7 years' clinical services experience in home medical equipment.
• 2 years' management experience with 5 direct reports.

Responsibilities

• Oversee Clinical Services schedules for balanced workload.
• Develop and update SOPs for Clinical Services.
• Conduct patient titrations by phone and in person.
• Hire, train, and develop departmental staff.
• Ensure regulatory compliance and timely evaluations.

Skills

Critical thinking

Project management

Interpersonal skills

Communication

Travel willingness

Education

Bachelor’s degree in Healthcare, Nursing, Respiratory Therapy or related field

Tools

Microsoft Office

Job description

Job Summary

Manage Clinical Services personnel, primarily consisting of Respiratory Therapists and Nurses. Assures proper patient clinical evaluation procedures are in place and followed by team members. Update Inogen's clinical evaluation guidelines and procedures as needed. Oversee daily functions to assure timely and accurate processing of patient clinical evaluations. Assures that customer’s needs are expeditiously addressed, always works to exceed customer expectations and provide highest level of service. Monitors and ensures proper capacity always exists to meet Inogen Clinical Services and Sales objectives. Ensures department compliance with all applicable regulations at all times. Supports with clinical functions as needed.

Responsibilities (Specific Tasks, Duties, Essential Functions Of The Job)

• Oversee Clinical Personnel schedules and ensure balanced workload across department.
• Develop, implement, and update SOPs and Work Instructions for the Clinical Services Department.
• Conduct patient titrations via phone and in person as needed
• Responsible for selection, hiring, training and development of departmental staff.
• Ensure proper capacity exists for Inogen to conduct oxygen therapy titrations in a timely manner.
• Ensure department compliance to all applicable regulations at all times.
• Monitor employees to ensure proper licensure exists for each employee to conduct clinical evaluations.
• Responsible for direct report coaching and development, monthly employee check-ins and annual performance appraisals.
• Develop and maintain new-hire training materials, program and evaluation tools.
• Administer employee discipline as needed according to company policies.
• Monitor, observe, critique and provide QA to Clinical Services personnel on service calls relative to demeanor, technical accuracy and conformity to company policies.
• Maintain and keep current all departmental scripting, training and comprehensive testing materials.
• Capture and download data to fulfill departmental metric reporting.
• Inspire and coach staff to ensure employee satisfaction and highest level of group contribution.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrate critical thinking, problem solving, decision making, sound judgement and assertiveness as needed.
• Strong relationship building and interpersonal skills in working with internal and external customers.
• Ability to work self-manage and work independently.
• Ability to thrive in a dynamically changing organization.
• Excellent management skills, both of individuals as well as projects.
• Must have strong work ethic.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• Effective conflict resolution.
• Analytical & problem-solving skills & ability to multi task.
• Solutions-oriented problem solver.
• Excellent planning, communication and organizational skills.
• Ability to effectively interface with different departments within the company.
• Willingness to travel (up to 25%).

Qualifications (Experience And Education)

• Bachelor’s degree in Healthcare, Nursing, Respiratory Therapy or related field, required.
• 7 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), required.
• 2 years’ management experience required; with 5 direct reports, preferred.
• Advanced knowledge/proficiency in Microsoft Office, required.
• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $83,000.00 and $103,000.00 annually. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.

Our Benefits and Rewards:

In addition to the expected base salary, this role is eligible to participate inInogen'sannual performance bonus incentive plan,highly competitiveand company-sponsored benefits, and wellbeing programs rooted in our strong culture of excellence. As a valued member of our team, Inogen provideshealth, dental, and vision insurance, 401(k) plan plus employer contribution and match, andgenerous paid leaves such as vacation and sick leave, including paid volunteer time, that can support you and your family through moments that matter.

Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.