Clinical Services Manager

nowoptics; Norman (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Stanton Optical, a Now Optics brand, seeks a Clinical Services Manager for an on-site Norman, OK store. You will supervise the clinic team, coach Doctor Technicians, and work with the Brand Manager to meet clinical and sales goals while ensuring patient care quality and HIPAA compliance.

You will lead training, enforce PEG clinical standards, and maintain accurate records, elevating the patient experience and brand standards across the store.

Qualifications

• Experience in retail management or clinical leadership.
• Strong communication and teamwork abilities.
• Willingness to mentor and train others.
• Flexibility to adapt to schedule changes.

Responsibilities

• Supervise and support store team to meet clinical goals.
• Act as Manager on Duty to achieve store goals.
• Drive sales while delivering outstanding patient service.
• Train Doctor Technicians on PEG clinical standards and procedures.
• Maintain HIPAA-compliant patient records and confidentiality.
• Ensure store brand standards and housekeeping; maintain inventory.

Skills

Retail management

Clinical leadership

Communication skills

Mentor and train others

Flexibility

Education

Associate degree or higher

Tools

MS Word

Google Docs

Job description

Clinical Services Manager

Reports to

Brand Manager

Location

On-site store location

Do you have a passion to train and coach team members to deliver a remarkable patient experience? Are you a role model and leader that advocates for your sales team? You will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily.

About us

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics.

Vision

Modernizing the eye care experience for all people

Mission

Making eye care easy

Values

iCARE

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
• Empowerment: We see empowerment as making purpose-driven decisions to support the company's vision, showing appreciation for others, and taking care of the individuals we serve.

Duties & Responsibilities

As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall store's goals and support the store's operational and sales goals.

Goals include

• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
• Provide supervision, direction and guidance to the Doctor's Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
• Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
• Ensure store brand standards by performing basic housekeeping duties when necessary.
• Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.

Key Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

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