Clinical Services Coordinator, Intermediate

Blue Shield of California; California (MO); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Blue Shield of California is seeking a Clinical Support Coordinator to handle a high volume of inquiry calls, determine prior authorization needs, and process hospital admits and faxed requests. You will work within a hybrid virtual model and support CSC teams, ensuring timely, accurate data entry and HIPAA compliance.

The role emphasizes strong communication and teamwork, with preferred experience in FEP AuthAccel and CPT/Dx medical coding.

Qualifications

• Requires a high school diploma or equivalent.
• Requires at least 3 years of prior relevant experience preferably including answering a large volume of inbound calls.
• Strong attendance record preferred.
• Solid technical skills – ability to navigate MS programs and learn in-house software.
• Sharp communication and teamwork skills.
• Preferred – experience within FEP using AuthAccel.
• Preferred - experience with medical coding - CPT/Dx.

Responsibilities

• Answer a high volume of phone inquiries and load faxed authorizations.
• Data entry including authorization forms, high risk member information, verbal HIPPA authorizations information for case creation.
• Support to Advanced/Specialist CSC.
• Assign initial EOA days, or triage to nurses, based on established workflow.
• Research member eligibility/benefits and provider networks.
• Verify member eligibility.
• Process hospital admits.
• Send referrals to Case Management as appropriate.
• Other duties as assigned.

Skills

High-volume calls

Strong communication

Teamwork

FEP AuthAccel experience

Medical coding CPT/Dx

Education

High school diploma or equivalent

Tools

MS Office

In-house software

Job description

Job Description

The Medical Care Solutions Federal Employee Program team provides prior authorization and utilization management services to our members. The Clinical Support Coordinator will report to the Operations Management Supervisor. In this role you will be responsible for answering a high-volume of inquiry calls, and advising or requesting from doctor’s offices if prior authorization is required for a given service. You will also receive and process admits from hospitals when members are admitted to a facility as well as processing prior authorization fax requests.

Responsibilities

• Answer a high volume of phone inquiries and load faxed authorizations
• Data entry including authorization forms, high risk member information, verbal HIPPA authorizations information for case creation
• Support to Advanced/Specialist CSC
• Assign initial EOA days, or triage to nurses, based on established workflow
• Research member eligibility/benefits and provider networks
• Verify member eligibility
• Process hospital admits
• Send referrals to Case Management as appropriate
• Other duties as assigned

Qualifications

• Requires a high school diploma or equivalent
• Requires at least 3 years of prior relevant experience preferably including answering a large volume of inbound calls
• Strong attendance record preferred
• Solid technical skills – ability to navigate MS programs and learn in-house software
• Sharp communication and teamwork skills
• Preferred – experience within FEP using AuthAccel
• Preferred - experience with medical coding - CPT/Dx

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.

About Us

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we’re going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity or disability status and any other classification protected by Federal, State and local laws.

JOB INFO

• Job Identification : 20261577
• Job Category : Healthcare Services and Operations
• Posting Date : 2026-08-20T18:04:56+00:00
• Job Schedule : Full time
• Locations:
  • El Dorado Hills, CA, United States
  • Long Beach, CA, United States
  • Lodi, CA, United States
  • Oakland, CA, United States
  • Rancho Cordova, CA, United States
  • Redding, CA, United States
  • San Diego, CA, United States
  • Woodland Hills, CA, United States
• Pay Range for California : $21.73 to $30.43
• Pay Range for Bay Area : $24.50 to $34.31
• Note : Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.
• Role can be filled by a candidate requiring sponsorship : No