Clinical Services Coordinator

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 5% employer match

Paid Time Off (PTO)

Tuition assistance

Employee health resources

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an experienced administrative scheduling professional to develop an organized scheduling process for subspecialty patients and across interdisciplinary teams.

The role acts as the primary problem-solving resource for providers and the Division Administrator, identifies performance-improvement goals and coordinates referrals, approvals, and department events to enhance patient care and physician satisfaction.

Qualifications

• High School Diploma Required. Bachelor’s Degree Preferred; minimum four years of related administrative experience required.
• Excellent leadership, organizational and analytical skills, ability to work with teams, strong written/verbal communication.
• Strong planning and coordination skills.
• Knowledge of medical terminology and medical education programs, preferred.
• Experience in an Academic Medical Center, preferred.
• Extensive knowledge and experience working with Microsoft applications.
• Education Bachelor's Degree, High School Diploma/GED (Required).

Responsibilities

• Develop an organized scheduling process for subspecialty patients and across interdisciplinary teams.
• Act as the primary resource for problem solving for providers and Division Administrator.
• Identify goals for performance improvement projects to improve patient care and physician satisfaction.
• Serve as point of contact for referring physician practices and resolve issues related to new patient referrals/scheduling.
• Maintain knowledge of benefit eligibility, provisions and precertification needs as required by payers.
• Coordinate approvals for coordinated care and support department events in collaboration with Division Leadership.
• Monitor progress of the department and assist with regulatory requirements and quality improvement projects.
• Maintain division-specific content for Divisional website and coordinate with Marketing for materials.
• Assist with Advanced Fellowship activities, onboarding and trainee management when applicable.
• Provide editorial support for abstracts, posters, manuscripts and presentations.

Skills

Leadership

Organizational skills

Analytical skills

Written/verbal communication

Team collaboration

Planning and coordination

Medical terminology

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Hospital

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Work Location

Day (United States of America) Location 680 Lake Shore Drive

Job Description

Works with providers, division administrator and hospital personnel to develop an organized scheduling process for the patients of a particular subspecialty and across interdisciplinary teams. Acts as the primary resource for problem solving for providers and Division Administrator for the Division. Identifies goals and objectives for performance improvement projects in order to provide the best patient care, optimum customer service and improve physician satisfaction. Serves as point of contact for referring physician practices and works with them to resolve issues related to new patient referrals/scheduling. Maintains knowledge of benefit eligibility, provisions and precertification needs as required by payers. Works with appropriate individuals to ensure that all necessary approvals and clearances are received for coordinated care. Works with administrative staff and Division leadership in the development, coordination and promotion of Department events and meetings. In conjunction with Division Leadership, monitors overall progress of the department and supports appropriate action to address questions or concerns. This can include regulatory requirements, quality improvement projects, and volumes for the department. Maintains a clinical database on subspecialty patients and assures proper information is being collected and stored. Works with Division leadership to conduct routine needs assessments for the Division. Builds and maintains relationships with development partners. Reviews funding proposals and stewardship reports for donors, the Foundation, or external funding sources. Completes agendas, minutes, correspondence, and distributes materials to appropriate individuals. Maintains division-specific content for Divisional website (Lurie and NU) and works with appropriate departments to update content routinely. Collaborates with Marketing to create and distribute marketing/promotional materials. When applicable, assists with all aspects of the Advanced Fellowship, including recruitment, in coordination with the Education Coordinator. This would include supporting the educational programs in onboarding, maintaining and exiting all students/trainees related to the respective division. Provides editorial assistance for abstract, poster, manuscript and presentation preparation. If applicable, assists faculty and research staff members to operationalize research studies within the Clinical Division. Acts as a central resource for research staff in regards to the division.

Other job functions as assigned.

Minimum Requirements

High School Diploma Required. Bachelor’s Degree Preferred; minimum four years of related administrative experience required. A combination of education and experience will be considered in lieu of either area. Excellent leadership, organizational and analytical skills, ability to work with teams, strong written/verbal communication. Strong planning and coordination skills. Ability to work independently and exercise good and professional judgment. Knowledge of medical terminology and medical education programs, preferred. Experience in an Academic Medical Center, preferred Extensive knowledge and experience working with Microsoft applications Education Bachelor's Degree, High School Diploma/GED (Required)

Pay Range

Pay Range $24.00-$39.24 Hourly. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Diversity & Inclusion

There’s a Place for You with Us At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]