Clinical Service Representative II - Ophthalmology

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Metro U-Pass transit

403(b) retirement plan

Job summary

Washington University in St. Louis is seeking a Medical Office Clerk to provide front-desk support including greeting patients, verifying insurance, and scheduling appointments.

The role entails collecting co-pays, balancing receipts, and handling referrals and forms in a busy clinical office. The position requires a high school diploma or equivalent, BLS certification, and about 2 years in a medical office or related customer service.

Qualifications

• Required Qualifications: High school diploma or equivalent.
• Basic Life Support (BLS) certification from AHA or Red Cross.
• Medical office setting or related customer service experience (2 years).
• Good communication, computer literacy, insurance knowledge, interpersonal skills and medical terminology.

Responsibilities

• Greets patients, assists with form completion; verifies insurance and demographic info; provides HIPAA & consent forms.
• Collects co-pays; verifies and balances receipts and payments.
• Reviews schedule for new patients and updates as needed.
• Calls patients for appointment reminders; collects insurance information and referrals.
• Prepares and reconciles fee tickets with the daily schedule.
• Schedules follow-up appointments and tests; validates patient parking.
• May prepare patient charts for daily appointments.
• Assists patients with billing questions related to insurance.
• Supports staff with reminder cards and other scheduling duties.

Skills

Communication

Computer Literacy

Insurance

Interpersonal Relationships

Medical Terminology

Education

High school diploma or equivalent

Job description

Position Summary

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Location

ST. LOUIS, MO 63108

Scheduled Hours

40

Primary Duties & Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions:

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education

Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross

Work Experience

Medical Office Setting And/Or Related Customer Service (2 Years)

Skills

Not Applicable

Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology

Driver's License

A driver's license is not required for this position.

More About This Job

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.