Clinical Service Representative II (Hybrid) - Program in Physical Therapy

Washington University in St. Louis; St. Louis (MO); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit benefits

Tuition assistance

Tuition support for family

Job summary

Washington University in St. Louis is seeking a Scheduler to support the Therapy Practice, clinicians, and staff with patient flow and data accuracy in the scheduling system.

The role involves remote work with occasional on-site duties on the Medical School Campus. Responsibilities include appointment scheduling, registrations, referrals, and Epic/EMR management.

Qualifications

• Required: High school diploma or equivalent.
• Experience in medical office settings and customer service.
• Basic Life Support (BLS) certification required.
• Proficiency in Epic scheduling and EMR systems.

Responsibilities

• Register and schedule new and returning patient appointments.
• Manage referrals, scheduling, and documentation in Epic.
• Serve as liaison between patients, staff, and clinicians.
• Handle Epic work queues and in-basket messages timely.
• Provide backup support during peak times and attend meetings.

Skills

Customer Service

Interpersonal Communication

Time Management

Multitasking

Detail-Oriented

Effective Written Communication

Electronic Mail

Microsoft Office

Electronic Medical Record (EMR)

Epic Applications

Master Scheduling

Medical Terminology

Confidentiality

ICD Coding

Managed Care

Organization Efficiency

Teamwork

Working Independently

Education

High school diploma or equivalent

Tools

Epic

EMR Systems

Microsoft Office

Job description

LocationST. LOUIS, MO 63110Scheduled Hours40Position SummaryThis position functions to assist and support the Therapy Practice, clinicians, and staff with patient flow and smooth running of a fast-paced office. This position performs all aspects of a scheduler and customer service representative, by telephone, to ensure accuracy of data entered into the scheduling system including scheduling transactions, registration, entering demographic, and insurance/referral information. Staff member will serve as liaison to consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.This position primarily works remotely with the occasional need for on-site work. Initial training will take place on the Medical School Campus.Job DescriptionPrimary Duties & Responsibilities:Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments. Serves as a liaison between consumers and WUSM; assists consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources. Explains the relationship between internal and external customers and routes calls to the appropriate responder. Provides information on resources as appropriate.Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic.Processes, monitors, and acts upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate. Takes any and all necessary steps to facilitate customer satisfaction. Processes assigned Epic work-queues and in-baskets in a timely manner.Offers assistance and back up support, as needed, to other clinical support staff. Serves as back up for other staff during peak times, vacations, and illnesses. Attends staff meetings, clinic meetings, and training sessions as they relate to the position.Performs other duties as assigned with occasional on-site rotation between practice locations.Working Conditions:On-Site Job Location/Working Conditions:Direct patient care setting.Normal office environment.Exposure to blood-borne pathogens.Requires protective devices.Physical Effort:Typically sitting at desk or table.Typically standing or walking.Typically bending, crouching, stooping.Repetitive wrist, hand or finger movement.Occasional lifting (25 lbs. or less).Equipment:Office equipment.Clinical/diagnostic equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:High school diploma or equivalent high school certification or combination of education and/or experience.Certifications /Professional Licenses :The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red CrossWork Experience:Medical Office Setting And/Or Related Customer Service (2 Years)Skills:Not ApplicableDriver's License:A driver's license is not required for this position.More About This JobRequired Qualifications:Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).Preferred QualificationsEducation:No additional education unless stated elsewhere in the job posting.Certifications /Professional Licenses :No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Computer Efficiency, Confidentiality, Critical Thinking, Customer Service, Detail-Oriented, Effective Written Communication, Electronic Mail, Electronic Medical Record (EMR) Systems, Epic Applications, High Accuracy, ICD Coding, Interpersonal Communication, Interpersonal Interactions, Managed Care, Master Scheduling, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Organizational Efficiency, Professional Etiquette, Teamwork, Time Management, Working IndependentlyGradeC06-HSalary Range$17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ .AccommodationIf you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.