Clinical Scheduling Specialist I- Radiation Oncology

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, is seeking a Clinical Scheduling Specialist I to support patient scheduling and care coordination within the Radiation Oncology Program. You will schedule established patient appointments across multiple disease groups using EPIC and ARIA, and help ensure timely access to care.

The role involves collecting required medical records, coordinating imaging orders and specialty appointments, and assisting with patient communication, referrals, and

Qualifications

• Bachelor’s Degree in health administration or related field preferred.
• Up to 1 year of related health care and/or customer service experience.
• Ability to multitask and function as a team member.

Responsibilities

• Schedule appointments and care coordination across disease groups in EPIC/ARIA.
• Collect medical records and ensure availability for care review.
• Coordinate imaging orders and specialty appointments.
• Provide front desk support and cross-coverage as needed.
• Assist with patient communication and referral coordination when care closer to home is needed.

Skills

Multitasking

Verbal & written communication

Computer skills

Education

Bachelor's degree in health administration

Tools

EPIC

ARIA

Job description

The Clinical Scheduling Specialist I supports patient scheduling and care coordination within the Radiation Oncology Program under the direction of department leadership. This role is responsible for scheduling established patient appointments in accordance with departmental guidelines across multiple disease groups using EPIC and ARIA. The position also supports the collection of required medical records, including pathology, imaging, provider notes, treatment plans, and related reports needed for care review. Additional responsibilities include coordinating specialty appointments, scheduling imaging orders, and monitoring order status and financial clearance. The specialist helps ensure required treatment consent forms are uploaded appropriately and assists with patient communication and referral coordination when care closer to home is needed. This role also provides administrative cross-coverage for the department, including front desk support as needed.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in‑house studies, grant‑funded studies and industry‑sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
• Participates in training for new hires
• Prepares, opens, and closes provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Ability to multi-task and function as an integral member of the team.
• Excellent verbal and written communication skills required.
• Excellent computer, customer service, problem solving, and organizational skills required.

MINIMUM JOB QUALIFICATIONS

A Bachelor’s Degree in health administration or related field is strongly preferred, along with up to 1 year of related health care and/or customer service experience.

SUPERVISORY RESPONSIBILITIES

None

PATIENT CONTACT

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00