Clinical Sales Specialist (CSS), Endoscopy - Full Portfolio (Grand Rapid/Lansing)

Ambu; Grand Rapids (MI); On-site; USD 110,000 - 150,000; Full time

Job summary

Ambu is a global leader in innovative single-use endoscopy devices and seeks a Clinical Sales Specialist. You will partner with Territory Managers and regional leaders to drive product utilization, provide clinical education, and demonstrate health-economic value across Respiratory, Urology, and ENT applications.

In this field-based role, you will train physicians and staff, manage regional accounts, and document activities in Salesforce to support pipeline and cross-franchise initiatives.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 5 years of clinical or medical device experience.
• Clinical knowledge of Respiratory, GI, Urology, or ENT procedures preferred.
• Excellent communication, organization, and time-management skills.

Responsibilities

• Partner with RSDs, ASDs, and TMs across all three franchises to support strategic hospital and IDN accounts.
• Collaborate to execute sales activities from lead identification to close and post-sale support.
• Maintain active coverage in top regional accounts with training and usage growth.
• Provide technical and clinical support during procedures and in-service training.
• Enter activities, leads, and training into Salesforce within 24 hours.
• Identify new opportunities through clinical areas and coordinate follow-ups.
• Deliver Health Economics presentations and ROI tools quarterly.

Skills

Communication

Organization

Time-management

Education

Bachelor’s degree or equivalent

Tools

CRM tools

Data analytics

Health economics tools

Job description

Job Title: Clinical Sales Specialist, Endoscopy – Ecosystem Portfolio (Respiratory, Urology, ENT)

Reports To: Regional Sales Director (RSD), Endoscopy – Full Portfolio

Position Summary:

Ambu is a global industry leader with the soul of a startup. Our dedicated and passionate team members are driven by our mission to save lives and improve patient care through innovative medical devices and industry changing single use scopes. We are led by our values: Take Charge, Team Up, and Be True.

The Clinical Sales Specialist (CSS) serves as a field-based expert, partnering with Territory Managers (TMs) and RSDs to drive product utilization, strengthen customer relationships, and elevate the Ambu value story through education, clinical excellence, and health economics. This role requires a highly motivated, clinically knowledgeable individual who thrives in a fast-paced, cross-functional environment and is passionate about improving patient outcomes and healthcare efficiency through single-use innovation.

Essential Functions & Responsibilities:

Ecosystem & Account Ownership

• Partner with RSDs, ASDs, and TMs across all three franchises (Respiratory, Urology, ENT) to support strategic hospital and IDN accounts through the full endoscopy ecosystem.
• Collaborate with RSDs, ASDs, and TMs to execute sales activities in alignment with the Ambu Way of Selling – from lead identification to close and post-sale support.
• Collaborate cross-functionally to identify overlap opportunities and expand Ambu’s footprint within shared health systems.
• Maintain active coverage in the Top 20–30 regional accounts, ensuring training, compliance, and usage growth across all scope categories.
• Track utilization metrics and proactively identify volume growth or risk trends.

Clinical & Case Support

• Provide technical and clinical support during procedures, ensuring successful adoption and customer confidence in Ambu’s endoscopy portfolio.
• Serve as the clinical subject matter expert (SME) for Respiratory, Urology, and ENT applications, maintaining competency in all Ambu scope platforms.
• Support case coverage for new product trials and conversions.
• Conduct in-service training, onboarding sessions, and refresher workshops for physicians, nurses, and staff.

Salesforce & Data Accountability

• Enter all activities, case coverage, and training events into Salesforce within 24 hours to maintain accurate visibility across franchises.
• Support RSDs in pipeline management by logging leads, opportunity stages, and clinical trial results.
• Track training metrics and usage data for assigned accounts.
• Ensure that all case feedback, competitive intelligence, and physician insights are documented and shared.

Lead Generation & Territory Expansion

• Identify new opportunities through consistent presence in clinical areas (OR, GI Lab, Bronch, Urology Clinic, ENT Suite).
• Work alongside TMs to generate qualified leads, schedule demos, and coordinate follow-ups.
• Collaborate with Marketing and Integration teams to deliver Health Economics (HE) presentations and ROI calculators to justify single-use adoption.
• Participate in regional blitzes, trade shows, and targeted campaigns for new product launches.

Collaboration & Communication

• Serve as a bridge between sales, marketing, and clinical education to ensure seamless execution across all Ambu product lines.
• Communicate regularly with cross-functional partners (contracting, marketing, integration, and clinical education) to align on key priorities.
• Support field rides with leadership and assist in trial coordination and post-conversion follow-up.
• Model Ambu’s core values: Take Charge, Team Up, Be True in every interaction.

Performance Criteria

• Ambu Way of Selling: Adhere to and consistently apply the Ambu Way of Selling sales methodology to all sales activities.
• Utilization Growth: Drive increased procedural volume and repeat use within converted accounts across all three specialties.
• Top Account Penetration: Maintain engagement in the region’s top accounts, ensuring training and usage expansion.
• Salesforce Compliance: 100% activity reporting on cases, leads, and training.
• New Account Support: Assist with new account launches each quarter.
• Cross-Franchise Collaboration: Active participation in ecosystem meetings and alignment sessions with multiple RSDs/TMs.
• Health Economics Proficiency: Deliver HE presentations and ROI tools quarterly with the sales team.

Career Development & Learning Opportunities

• Exposure to multi-specialty selling and cross-franchise collaboration within the Ambu Endoscopy ecosystem.
• Opportunities for advancement into Territory Manager, Field Sales Trainer, and future field roles.
• Ongoing professional development in clinical excellence, health economics, leadership, and data-driven selling.
• Participation in national and regional tradeshows, new product launches, and advanced procedural training programs.

Qualifications & Experience:

• Bachelor’s degree or equivalent work experience.
• Minimum of 5 years of applicable clinical or medical device experience.
• Clinical knowledge of Respiratory, GI, Urology, or ENT procedures preferred.
• Strong communication, organization, and time-management skills.
• High business acumen with experience leveraging CRM tools, data analytics, and health economics.
• Must reside within assigned region and possess a valid driver’s license.

Travel:

Up to 75%; occasional evenings and weekends are required.

AAP/EEO Statement

Ambu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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