Clinical Resource Equity Coordinator (On Call, Nights)

UNIVERSITY OF ARIZONA; Phoenix, Northern (AZ, KY); Hybrid; USD 31,000 - 39,000; Part time

Job summary

UNIVERSITY OF ARIZONA is seeking a Clinical Resource Equity Coordinator for the Arizona Reach program in the Greater Phoenix Area. This on-call, nights role coordinates patient transfer logistics, supports internal and external stakeholders, and ensures transfers follow defined processes and protocols.

The position emphasizes customer service excellence, rapid response to transfer requests, and documentation accuracy within a health sciences environment. Visa sponsorship is not available.

Qualifications

• High School Diploma plus 5 years of relevant work experience, OR
• Associate's degree plus 3 years of relevant work experience, OR
• Bachelor's degree plus 1 year of relevant work experience.

Responsibilities

• Interpret and execute transfer requests to determine equipment and services for safe patient transfer.
• Decide on external vs internal resources based on urgency and capacity.
• Compile documentation for transfer events and coordinate with internal/ external teams.
• Receive and verify follow-up requests and referrals/orders.
• Enter and archive data using multiple software platforms; build referrals from medical records.
• Identify and resolve problems; prioritize safe resource utilization.
• Create and distribute ad-hoc reports; may supervise staff as needed.
• Provide excellent service experience to customers across Arizona.

Skills

Medical terminology

Customer service

Multi-tasking

Detail-oriented

Calm under pressure

Education

High School Diploma

Associate's degree

Bachelor's degree

Job description

Clinical Resource Equity Coordinator (On Call, Nights)

Posting Number req27029

Department Poison Control Center

Department Website Link https://az-reach.com/

Location Greater Phoenix Area

Address Phoenix, AZ USA

Position Highlights

The R. Ken Coit College of Pharmacy invites applicants to apply to join our team as a Clinical Resource Equity Coordinator.

Our Mission: To bridge every community in Arizona through healthcare innovation.

Our Team: The Arizona Reach program is a 24/7 service that coordinates acute medical care transfers out of IHS, PL 93-638, and critical access hospitals across Arizona. AZ REACH streamlines the transfer process by facilitating calls for placement, connecting practitioners, and following through on placement progress, allowing referring facility team members to focus on care. Come join a team that not only saves practitioners time, but it also saves patient lives.

Your Role: As a Clinical Resource Equity Coordinator you are part of a team that is responsible for coordinating patient transfer logistics for all transfer requests coordinated through the Arizona REACH Line. This critical team member provides ongoing support to internal and external stakeholders by ensuring patient transfers are occurring in a manner consistent with defined processes and protocols. This role is for you if you have a desire to make an impact on the lives of others while using your talent for customer service in a health sciences environment.

Schedule may vary based on FTE and business needs. Some holiday work will be required. The availability requirements for this role are:

• Minimum of 5 days of availability per month.
• Available to work night shift.

Visa sponsorship is not available for this position.

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities

• Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical representatives of the Arizona Centralized Transfer Line.
• Determine if best to use external or internal resources based on factors which include but are not limited to urgency, system saturation, recent activity, and clinical expertise. Acts as an integral member of the centralized transfer line for patient transfers throughout the continuum.
• Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinate with internal personnel and external agencies to address continual demand for patient transfer and maintains a list of anticipated needs and projected resources in a complex environment.
• Receive, verifiy, and provide ongoing follow-up requests and referrals/orders.
• Enter, maintain, and archive data in computer files for organizations as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
• Identify, resolve and communicate real and potential problems and information to appropriate leadership members. Prioritize safe utilization of resources.
• Create and distribute individualized ad-hoc reports upon request. May supervise or train staff depending on work assignment. Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provide all customers of the state of Arizona with an excellent service experience by consistently demonstrating our core and leader behaviors.

Knowledge, Skills and Abilities

• Knowledge of medical terminology and human anatomy.
• Ability to stay calm under high-pressure conditions and timelines.
• Ability to provide excellent customer service skills, and ability to multi-task in a fast-paced environment.
• Ability to be detail-oriented and have good organizational skills.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• High School Diploma and five (5) years of relevant work experience required.
  OR
• Associate's degree and three (3) years of relevant work experience required.
  OR
• Bachelor's degree and one (1) year of relevant work experience required.

Preferred Qualifications

• Previous experience as a Medical Scribe, CNA, LPN, RN, EMT, or Medical School student preferred.

FLSA Non-Exempt

Full Time/Part Time Part Time

Number of Hours Worked per Week 1

Job FTE 0.025

Work Calendar Fiscal

Job Category Outreach and Community Engagement

Benefits Eligible No Benefits

Rate of Pay $22.77 - $28.46

Compensation Type hourly rate

Grade 6

Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Career Stream and Level

Career Stream and Level PC1

Job Family

Job Family Cmty Outreach

Job Function

Job Function Outreach & Community Engage

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date

Expected End Date

Contact Information for Candidates Samantha Dupont I [e-mail]

Open Date 9/14/2026

Open Until Filled Yes

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].