Clinical Researh Operation Coordinator Lead FSM/CC

Northwestern University; Chicago (IL); On-site; USD 78,000 - 113,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Flexible work-life programs

Retirement savings plans

Job summary

Northwestern University in Chicago, IL, seeks an experienced Clinical Trials Operations Manager within the MED-Cancer Center. You will oversee multiple operations managers, supervise staff, and ensure trials comply with GCP and regulatory standards.

Responsibilities include coordinating trial design, preparing for audits, managing budgets, and driving process improvements across departments. This role offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Strong leadership and mentoring skills.
• Experience managing complex clinical trials operations.
• Knowledge of Good Clinical Practice (GCP) and regulatory requirements.
• Budget and resource planning experience.

Responsibilities

• Provide leadership support for clinical trials.
• Coordinate study design and implementation per GCP.
• Lead teams in audits by sponsors/IRB/FDA.
• Oversee budgets and timelines; manage insourcing/outsourcing.
• Train and supervise coordinators and staff.
• Ensure regulatory compliance across local, state, and federal guidelines.

Skills

Leadership

Budget management

Regulatory knowledge

Clinical operations

Education

Bachelor's degree in a relevant field

Master's degree

Job description

Department: MED-Cancer Center

Salary/Grade: EXS/9

Target hiring range for this position will be between $78,480.00 - $112,510.00. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Clinical Focus:

This position provides clinical operational management oversight for multiple operations managers of the Cancer Center Clinical Trials Office (CTO). Manages all activities associated with biomedical &/or social-behavioral research studies considered very complex by the inclusion of several of the following: multiple investigators, teams, sites, sub-contracts, participants, longitudinal assessments/ interventions; &/or multi-million dollar budgets. Ensures completion of contract requirements & client specifications. Responsible for management, administration, organization and conduct of the clinical trials operations. Oversees day-to-day operations including assigning and supervising study staff to disease teams, identifying & securing needed resources, identifying the need for process improvement and developing and implementing plans. Provides leadership, training, coaching and mentoring of clinical operation supervisors and staff. Works collaboratively with operational leaders of the CC Finance, IT and other Medical School and Hospital units and departments engaged in clinical research.

Regulatory Focus:

Defines and implements regulatory strategies and priorities in conjunction with Director of Research Integrity and Compliance. Ensures application of established policies and best practice regulatory standards across network regions for all filings, maintenance of existing trial registrations and agency interactions.

May serve as primary regulatory contact with for FDA inspections. Assists Regulatory staff by outlining regulatory strategy and providing data needed to support filings, responses to Health Authorities inquiries, and trial registration maintenance. Oversees the regulatory workforce activities associated with highly complex biomedical &/or social-behavioral research studies including Investigator Initiated Trials, National Cooperative Group Trials with multiple affiliate institutions, and global Sponsored Trials.

Organizes, plans, and controls work flow of the regulatory staff within the assigned teams and is responsible for ensuring clinical trials are conducted in compliance with federal, state and institutional guidelines. This position will provide significant input into the development of SOPs and training programs for clinical staff.

QA Focus:

Responsible for managing the Data Quality Assurance department to provide strategy for the oversight and quality services for oncology network trial management, CTMS electronic systems, data integrity processes, and related continuous process improvement initiatives. Provides strategic leadership in driving a consistent compliance and validation approach to policies, procedures, and standards. Performs Electronic Records / Electronic Signatures regulation and related regulation surveillance to provide guidance and instruction to the Cancer Center to ensure compliance with regulatory requirements.

Anticipates and develops QA activities and processes related to electronic systems oversight based on risk. Develops staff to serve as QA representatives on assigned project teams to provide direction regarding quality and compliance, to communicate compliance issues to management and to oversee completion of quality related action items.

Organizes, plans, and controls work flow of the QA staff within the assigned teams and is responsible for ensuring clinical trials are conducted in compliance with federal, state and institutional guidelines. This position will provide significant input into the development of SOPs and training programs for clinical staff.

May co-author scientific papers for presentation & publication & coordinates writing, submission & administration of grants. Ensures that all study activities are completed by strictly following Good Clinical Practices (GCP) & all current local, state, & federal laws, regulations, guidance, policy & procedure developed by the NU Institutional Review Board (IRB), Food & Drug Administration (FDA) Code of Federal Regulations (CFR), & the International Conference on Harmonization (ICH).

Works extensively to create and nurture collaborations and partnerships with outside affiliate institutions, nationally recognized clinical research organizations, and pharmaceutical partners.

Specific Responsibilities

Technical

• Provide leadership support for clinial trials
• Manage and coordinate clinical study design and implementation at a program and functional level according to Good Clinical Practice (GCP) and Standart Operating Procedures
• Leads clinical teams in preparing for internal CRO, NU IRB, Sponsor, and FDA audits.
• Responsible for operational input and oversight in designing, planning, initiating and completing clinical trials across assigned disease teams
• Expected to take lead in review of clinical study documents including protocols, investigator's brochures, and clinical study reports.
• Oversees the timely completion of patient specific billing requirements to ensure hospital requirements for billing compliance is met.
• Reviews scientific literature & evaluates & recommends applicable techniques & procedures.
• Works directly with the CRO's Quality Control Manager on the development of standard operating procedures for clinical staff and also monitors compliance with procedures.
• Lead clinical study and cross functional team to make key decisions related to strategy and issue resolution

Administrative

• Acts as main liaison between sponsoring agencies, collaborating organizations &/or other research &/or educational institutions.
• Oversees recruitment and management of clinical research staff mentorin and training.
• Supports and contributes to inspection readiness
• Develop increase knowledge of clinical research and clinical operations management activities across teams and departments
• Plans, develops & implements new processes, policies, and protocols to support research studies & maximize/extend study capabilities.
• Ensures that all study documents associated with current local, state, & federal regulatory guidelines, requirements, laws & research protocols are completed in a timely manner.
• Maintains postings to clinical trial websites and ensures amendment information up to date

Data

• Manages project data including processing, accuracy, analysis & evaluation of data ensuring that results meet project information and deliverable objectives. Partners with internal/external project and IT staff to create, review, analyze, interpret, summarize and prepare progress & final reports.
• Provides consultation to internal/external project staff on appropriate data management, methodological issues and analysis of data.

Finance

• Ensures appropriate allocation & compliance.
• Manage study budget, timelines, insourcing and outsourcing partners to required
• Coordinates & participates in budgetary negotiations with industry sponsors.

Supervision/Training Activities

• Trains, directs, assigns duties to supervise clinical research coordinators and nursing staff. Assists in training of regulatory team and data assistants.
• Acts as a mentor in regard to education of junior coordinators.
• Monitor federal regulatory agency requirements related to clinical research training. Provide training to staff regarding federal, state and institutional requirements. Monitor skill level of staff in relation to non-procedural issues and provide instruction where necessary. Serve as a resource to the clinical trials staff, evaluating opportunities to improve productivity and operational efficiency.
• Provides training on any new office policies and procedures.
• Supervises interactions with study sponsors and CRO monitors. Directs weekly prep meetings for sponsor/monitor visits.
• Ensures the clinical functioning of the office is efficient by providing supervision of day to day activities of multiple teams of cllinical reearch coordinators (CRCs), Clinical Research Nurses (CRNs), and data assistants. Responsible for interviewing, hiring and evaluating the aforementioned staff . This position will manage administrative issues related to work load for the staff, including activities such as tracking current and expected workloads and assigning new protocols to coordinators. Assists with internal audits of research charts to ensure compliance with protocol requirements.

Program Development

• Assists with determining goals, objectives, outcome measurements and metrics, financial feasibility, and collaboration opportunities as it relates to clinical research with other internal and external organizations. Will work closely with Cancer Center leadership to implement policies, procedures, and training for partners such as the VA, Lake Forest, Cadence, and any other sites NM expands to.
• Directs actions to ensure high quality clinical research standards are maintained across all partner programs.
• Recruit, hire, train, and supervise clinical research staff across partner programs.

Miscellaneous

Perform other duties as assigned

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as social or health science or related; OR appropriate combination of education and experience and 5 years' research study or other relevant experience required; OR
• Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in a major such as social or health science or related; OR appropriate combination of education and experience and 3 years' research study or other relevant experience.
• Supervisory or project management experience required.
• Must complete NU's IRB CITI training before interacting with any participants & must re-certify every 3 years.
• Clinical Research Coordinator Certification. If not currently obtained, will be required within 9 months of hire.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent written and oral communication skills
• Strong organization and interpersonal skills.
• Computer expertise include being literate in Microsoft Office, Internet and database use.

Preferred Qualifications: (Education and experience)

• Nursing degree, Master's or other graduate level degree or the equivalent of education, training and experience from which comparable skills can be acquired.
• Past experience in hematology/oncology clinical trials preferred.
• Past experience working with clinical trials budget

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.