Clinical Research Patient Recruiter

Accel Research Sites; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short & long-term disability

Health savings accounts

401k with safe harbor match

Job summary

Accel Research Sites is seeking a Clinical Research Patient Recruiter to plan, organize, and implement recruitment programs across multiple study protocols. The role focuses on enrolling suitable subjects and meeting enrollment goals while handling sensitive health information with HIPAA compliance.

Responsibilities include phone screening, scheduling, data entry, and maintaining sponsor portals. A high school diploma and 6 months in a medical or customer-service setting are required;

Qualifications

• High school diploma or equivalent plus 6 months in a medical environment or customer service.
• Bilingual English/Spanish preferred.
• Experience with scheduling and clinical trial systems is strongly preferred.

Responsibilities

• Phone screen patients or caregivers empathetically.
• Document patient information in the database accurately.
• Schedule or reschedule patient screens and prescreen appointments.
• Manage incoming calls from patients interested in research participation.
• Assess eligibility via screening interviews, medical records, or clinic staff discussions.
• Maintain knowledge of studies, inclusion/exclusion criteria.
• Record contact status and update sponsor portals as needed.
• Perform additional duties as assigned.

Skills

Computer applications

Typing 40 wpm

Organizational skills

Written & verbal communication

Bi-lingual English/Spanish

Listening skills

Multi-tasking

Professionalism & work ethic

HIPAA compliance

Education

High school diploma

Tools

Electronic Health Records (EHR)

Clinical trial management system

Calendar management

Job description

Clinical Research Patient Recruiter

Department: Patient Recruitment

Employment Type: Full Time

Location: Alcanza Corporate

Reporting To: Hannah Ferguson

Description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Patient Recruiter is responsible for planning, organizing, and implementing recruitment programs to successfully meet targeted enrollment goals for study protocols and enroll appropriate subjects in protocols.

Key Responsibilities

Essential Job Duties:

• Ability to phone screen patients or caregivers in caring and empathetic manner.
• Document patient information correctly in the computer database
• Schedule/reschedule patient screen and prescreen appointments.
• Manage incoming calls from patients interested in taking part in research studies.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff.
• Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for different studies.
• Record contact status of patients and document information in the database.
• Review, call and update sponsor patient portals as needed.
• Perform all other duties that may be requested or assigned.

Skills, Knowledge and Expertise

Minimum Qualifications: A high school diploma, or equivalent, and a minimum of 6 months experience in a medical environment, customer service, call center or a similar field is required. MA, CNA, LPN/LVN, EMT or another medical license is highly preferred. Experience with calendar management /scheduling and Clinical trial management system experience is strongly preferred.

Required Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Must possess strong organizational skills, attention to detail, and have basic math proficiency.
• Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.