Clinical Research Operations Manager

ActivMed Practices & Research, LLC.; Orlando (FL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401k plan

Job summary

Alcanza Clinical Research seeks a Manager of Clinical Operations to lead the clinical staff and oversee on-site activities, ensuring execution per ICH, GCP, and FDA guidelines. You will drive study performance, assign resources, monitor timelines, and collaborate with departments to meet milestones and budgets.

The role requires a Bachelor's degree with clinical research experience and management preference; bilingual English/Spanish is a plus.

Qualifications

• Bachelor’s degree with 2+ years of clinical research experience required.
• 1+ year of management experience in clinical research highly preferred.
• Bilingual English/Spanish proficiency is a plus.
• Proficiency with Microsoft applications, email, EHR, web apps, and 40+ wpm typing.
• Strong organizational, time management, problem solving, and project management skills.
• Excellent written and verbal communication; interpersonal skills.

Responsibilities

• Lead overall team management with focus on study performance, efficiency, patient safety, and regulatory compliance.
• Coordinate with departments to meet study milestones, budgets, and sponsor data delivery.
• Review dashboards and systems to oversee site activities and ensure timely data updates.
• Oversee resourcing, site assignments, and team output; identify risks and escalate.
• Assist with training on CRFs, SOPs, clinical plans, and timelines.
• Ensure adherence to GCP, FDA regulations, and company policies.
• Manage site staff and develop corrective actions where needed.
• Handle staffing, hiring, and employee development activities.
• Collaborate with investigators to ensure patient safety and timelines.
• Propose risk mitigations and participate in management meetings.
• Perform other duties as required.

Skills

Clinical research experience

CRC experience

Management experience

Bilingual English/Spanish

Microsoft Office

EHR systems

Typing 40 wpm

Project management

HIPAA compliance

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

Manager, Clinical Operations

is responsible for leading the operational performance of the clinical research staff. Provides on-site oversight to help ensure execution and coordination of clinical research activities according to ICH guidelines, GCP, FDA guidelines and follows company policies and procedures.

Essential Job Duties

• Overall team management and leadership support with a focus on driving study performance, enhancing efficiencies, patient safety and protocol/GCP/regulatory compliance.
• Collaborating with other departments (Business Development, Patient Recruitment, Finance, Budgets and Contracts, and Quality) to coordinate delivery expectations, meet expected study milestones (such as site activation targets, enrollment targets, etc.), meet budgets, and delivery quality data to sponsors.
• Reviewing the performance dashboards and other clinical trial systems to oversee site and patient activities, ensure proper staff coverage, and to ensure the data has been updated to reflect timely execution of all operational aspects (required visits/calls, duration, and frequency).
• Overseeing resourcing allocations, site assignments and study team members' output and performance, to ensure study deliverables are on track, identifying risks to delivery or quality, and escalating any risks to clinical trial management deliverables (timeline, quality and budget).
• Assisting with initial and ongoing trainings regarding protocol specificities, Case Report Form (CRF) completion, Standard Operating Procedures (SOPs), clinical plans and guidelines, and timelines for the study.
• Ensuring adherence to standard operating procedures, good clinical practice (GCP), FDA regulations, and company policies and procedures.
• Overseeing site staff assigned to the study and routinely assessing study-specific process and training compliance, CMP compliance, and identifies emerging risks. May develop and support execution of corrective action plans at site and study level.
• Overseeing people management activities including timecards, absence tracking/approvals, new hire training, interviewing and selection, performance appraisals, job description preparation, employee counseling, career coaching and employment meetings.
• Managing assigned site staff, proactively identify and resolve issues, and work to ensure successful site operations.
• Collaborating with investigators to ensure patient safety and meeting client goals and timelines.
• Employing strategic thinking and problem-solving skills to propose and implement risk mitigations.
• Participating and presenting in management or site meetings.
• Perform all other duties as required or assigned.

Minimum Qualifications

• Bachelor’s degree and a minimum of 2 years of clinical research experience, or an equivalent combination of education and experience, is required. 2+ years’ experience as a clinical research coordinator (CRC) is required. 1+ years of management experience in clinical research is highly preferred. Bi-lingual (English / Spanish) proficiency is a plus.

Required Skills

• Proficiency with computer applications such as Microsoft applications, email, electronic health records, web applications, and the ability to type proficiently (40+ wpm).
• Must possess strong organizational, time management, problem solving, and project management skills to meet project deadlines.
• Well-developed written and verbal communication skills.
• Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.
• Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities.
• Must be professional, respectful of others, self-motivated, and have a strong work ethic.
• Must possess a high degree of integrity and dependability.
• Ability to work under minimal supervision, identify problems and implement solutions.
• Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.
• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.

Alcanza Clinical Research (”Alcanza”) is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all.

We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life.

Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined.

Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving force in the success of our company.