Clinical Research Administrative Coordinator

Adams Clinical; Dallas (TX); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance program

Health savings account

Life insurance

Paid time off

Parental leave

Job summary

Adams Clinical is seeking a Clinical Research Administrative Coordinator to support scheduling, educate participants, and assist clinicians and research staff. This in-person role is based near Dallas, TX with a potential transition to remote work after 6–12 weeks.

You will manage appointment reminders, coordinate transportation via UberHealth and Lyft Concierge, and reach out to potential study participants who miss visits to rebook and maintain their visit progress.

Qualifications

• Bachelor’s degree from a 4-year college required.
• Great interpersonal, customer service, and organizational skills.

Responsibilities

• Complete appointment reminders and provide appointment information to support attendance.
• Arrange transportation to and from the office using healthcare portals (UberHealth and Lyft Concierge).
• Place calls, texts, and emails to potential study participants who missed or rescheduled their appointment.
• Contribute to the outreach team by triaging inquiries and directing calls to other office teams.
• Promote Adams Clinical to build relationships with potential study participants to ensure retention.
• Review feedback and suggest improvements to screening, process, and marketing.

Skills

Scheduling

Customer service

Interpersonal skills

Organizational skills

Education

Bachelor’s degree

Tools

UberHealth

Lyft Concierge

Job description

Clinical Research Administrative Coordinator

Join Us in Shaping the Future of Clinical Research

Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values— Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration —we create an environment where meaningful work drives meaningful change.

At Adams Clinical, you’ll find:

• A culture of respect, transparency, and continuous improvement
• Opportunities for professional growth and learning
• A team dedicated to improving lives through innovation and integrity

If you’re passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we’d love to have you on our team.

Job Role

The CRAC position is integral to the research conducted at Adams Clinical. As a liaison between clinicians and research coordinators, participants, and healthcare providers, a successful applicant will work directly with treatment seeking populations scheduling, educating, and assisting participants to foster seamless flow of office visits and operations. This is an in-person position at our location near Dallas, TX with the opportunity to transition to remote work after 6- 12 weeks .

Key Responsibilities

• Complete appointment reminders and provide appointment information for visitors to the office to support appointment attendance
• Arrange transportation to and from the office using healthcare dedicated transportation portals (UberHealthand Lyft Concierge) to ensure visitors arepicked-upanddropped-offcorrectly. Monitor each portal during pick-up and drop-off toidentifymissed rides and call riders to re-booktrip.
• Place calls, texts, and emails to potential study participants who missed or rescheduled their appointment to help them arrange a new appointment time andmaintaintheir visit progress in coordination with office staff
• Contribute to the outreach team by answering inbound calls, texts, and emails, triaging inquiries, and directing select calls to other office teams
• Promote Adams Clinical to build relationships with potential study participants to ensure retention
• Review feedback from clinicians and clinical research coordinators and suggest improvements to screening process and marketing approach

Job Requirements

• Bachelor’s degree from a 4-year college Required
• Great interpersonal, customer service, and organizational skills

Pay

$20.00 – $23.00

• 401(k) matching
• Employeeassistanceprogram
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.

In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the requiredtimeframe. Adams Clinicalparticipatesin E-Verify to confirm employment eligibility.

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