Clinical Quality Specialist

Talkspace; United States; Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with match

Wellness stipend

Flexible PTO

Remote-first environment

Free access to company products

Job summary

Talkspace is seeking an experienced Clinical Quality Specialist to join our Network and Clinical Quality team. You will lead peer proficiency reviews, contribute to quality improvement, and provide essential clinical support for our provider network.

The role requires current licensure to practice independently, 5+ years of clinical experience, and 2+ years in telehealth and QA, with a preference for high-acuity client experience and familiarity with AI in clinical settings.

Qualifications

• Must hold a current license to practice independently.
• 5+ years of clinical experience.
• 2+ years in telehealth and QA.
• Experience with high-acuity clients preferred.
• Understanding of AI impacts in clinical field preferred.

Responsibilities

• Lead peer proficiency reviews and quality improvement initiatives.
• Provide clinical support for network providers and connect with peer consultants as needed.
• Coordinate with CMO and Quality leadership to support clinical projects.
• Assist with clinical risk management and policy development.
• Support provider performance monitoring and remediation.
• Engage in ongoing quality improvement initiatives.

Skills

Clinical license

Telehealth QA

High-acuity experience

AI in clinical field

Job description

Headquarters: New York, NY (Remote)

Our mission at the company is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team. As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers. Your expertise will create a substantial impact in upholding the highest standards of care.

To work at the company, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

*This is a remote position based on Eastern Time with a Monday - Friday daytime schedule.

What You’ll Do

Peer Proficiency ReviewConduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and riskAssist with Interrater Reliability initiativeDevelop and evolve criteria used to evaluate clinical qualityClinical SupportSupport providers in network with clinical issues and connect them with peer consultants as neededCoordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projectsAssist with clinical risk managementProvide clinical support cross-departmentallyQuality ManagementCoordinate with Quality Management about room/documentation audits to guide practitioner action plansAssist with the development of clinical policy and proceduresAssist with provider performance monitoring and remediationEngage in quality improvement initiatives as neededPerforms other related duties as assigned

About You

Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges5+ years of clinical experience2+ years experience in telehealth and QAExperience with high acuity clients preferredDemonstrated understanding of how AI is used in/impacts the clinical field preferred

Benefits

Comprehensive Medical, Dental and Vision plans coveragePre-tax benefits: HSA/ FSA401k Retirement Savings Program with matchingVoluntary benefitsMonthly Wellness Stipend to promote mental and physical self-careFlexible PTO and Remote First EnvironmentRegular team events, including Wellness Workshops and Team Building EventsFree access to the company products for you and one household member, as well as access to a friends and family discount!

Compensation

At the company, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $75,000 and $80,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why the company?

the company is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With the company, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. the company is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at the company, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to the company products, and competitive benefits are just some of the ways we make the company a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

the company welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at the company are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at the company?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.