Clinical Quality Specialist

2600 White Plains Hospital Medical Center; Los Angeles (CA); On-site; USD 83,000 - 125,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Clinical Quality Specialist to assess and recommend quality and clinical performance improvement processes. You will provide clinical expertise, support departments, and help apply performance improvement methodologies to drive improved outcomes.

The role requires 5+ years of clinical experience, NY RN licensure or equivalent, and NAHQ certification within 3-5 years. Strong communication and data abstraction skills are essential for success.

Qualifications

• Bachelor's degree required; Master's preferred.
• RN license or eligible in NYS is required/preferred depending on role.
• Strong communication and problem-solving skills essential.

Responsibilities

• Understands and adheres to hospital performance standards and policies.
• Leads performance improvement initiatives and monitors regulatory compliance.
• Abstracts quality measures from medical records for CMS, TJC, and other programs.
• Drives investigations and interdepartmental reviews for quality issues.

Skills

Communication skills

Problem-solving

MS Office proficiency

Clinical quality

Education

Bachelor's degree

Master's degree preferred

RN license

Tools

Microsoft Office Suite

Job description

City/State: White Plains, New York

Department: Quality Assurance_1

Work Shift: Day Work Days: MON-FRI

Scheduled Hours: 9 AM-5 PM

Hours Per Pay Period: 75

Pay Rate/Range: $83,239.46 - $124,880.93

Job Summary

The Clinical Quality Specialist assesses and recommends quality and clinical performance improvement processes to assure that the highest standards of quality outcomes can be achieved. This position will provide clinical expertise and support to all departments by assisting with applying performance improvement methodologies and facilitating plans for improvement.

Essential Functions

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2. Acts as a resource for performance improvement, regulatory compliance and the nationally endorsed hospital quality measures.
3. Accurately abstracts Quality Measures from medical records for internal and external measure sets (CMS, TJC, P4P, GWTG, Sepsis, NSQIP, MBSAQIP, CJR, and any additional quality programs).
4. Leads performance improvement activities.
5. Performs/facilitates review of clinical quality of care issues through investigation, tracking, and initiation of provider interventions.
6. Leads incident investigations including “interdepartmental reviews (IDR)”, “near miss”, and sentinel events.
7. Demonstrates appropriate utilization of resources necessary to obtain valid and reliable data entry.
8. Performs all other related duties as assigned.

Qualifications

1. Bachelor Degree If not an RN, a Bachelor's degree is required or BSN If an RN, a BSN is required
2. Masters Preferred 4-6 years
3. At least 5 Years of clinical experience in nursing, or another related healthcare field Required
4. Knowledge of Microsoft Office Suite preferred (Word, Excel, PowerPoint, Outlook) (Medium proficiency)
5. Excellent communication skills required. (High proficiency)
6. Problem-solving skills and attention to detail are required. (High proficiency)
7. Must be able to plan and remain organized with multiple tasks due (High proficiency)
8. NAHQ Certified Professional in Healthcare Quality - National Association for Healthcare Quality Obtained within 3-5 years from hire (3 yrs preferred)
9. Required BLS - American Heart Association Required for Quality Specialist in Stroke Program Upon Hire
10. Required for Quality Specialist in Stroke Program Upon Hire ACLS - Advanced Cardiac Life Support - American Heart Association
11. Registered Nurse New York - New York State Board of Nursing If an RN, an active RN license is required Upon Hire
12. SCR for NSQUP/MBSAQIP required within 3 months of being assigned to surgical abstractions within 90 Days

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley.

The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas.

White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale.

The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year.

In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country.

White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.