Clinical Quality, Safety & Performance Improvement Specialist (RN Preferred)

Beth Israel Lahey Health; Anna (IL); Sur place; USD 90 000 - 135 000; Plein temps

Résumé du poste

Beth Israel Lahey Health is seeking a Clinical Quality, Safety & Performance Improvement Specialist to partner with nursing, medical staff, and leaders to improve patient outcomes and safety across the hospital. The role uses data and improvement methodologies (PDSA, Lean, RCA, FMEA) to advance quality and reliability, while supporting regulatory readiness and patient experience initiatives.

The position requires MA RN licensure, a nursing or related degree, and 1–3 years of healthcare quality

Qualifications

• Bachelor's degree in Nursing or related field required.
• State of MA RN licensure required.
• Master's degree preferred.
• 1–3 years in healthcare quality, patient safety, performance improvement, or related operations preferred.
• Acute care hospital experience required.

Responsabilités

• Partner with nursing, physician, and operational leaders to improve patient outcomes and quality measures.
• Lead performance improvement initiatives using PDSA, Lean, RCA, and FMEA.
• Support patient safety program through event review, investigation, and follow-up.
• Coordinate review of patient complaints, grievances and regulatory readiness activities.
• Develop and present quality, safety, patient experience, and performance reports to leadership.

Connaissances

Quality improvement

Patient safety

Regulatory compliance

Data analysis

Formation

Bachelor's degree in Nursing

Master's degree preferred

Outils

Excel

Word

PowerPoint

Description du poste

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Clinical Quality, Safety & Performance Improvement Specialist supports hospital-wide initiatives focused on quality improvement, patient safety, regulatory compliance, accreditation readiness, and patient experience. Partnering with nursing, medical staff, and operational leaders, this role uses data, performance improvement methodologies, and clinical expertise to improve patient outcomes, strengthen safety culture, enhance the patient experience, and ensure regulatory compliance.Job Description:ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):Clinical Quality & Performance ImprovementPartner with nursing, physician, and operational leaders to improve patient outcomes, quality measures, and clinical performance.Lead and support performance improvement initiatives using evidence-based methodologies such as PDSA, Lean, RCA, and FMEA.Analyze quality and clinical data to identify trends, risks, and opportunities for improvement.Patient Safety & Risk ReductionSupport the hospital's patient safety program through event review, investigation, and follow-up.Collaborate with frontline staff and leaders to implement corrective actions that reduce harm and improve safety outcomes.Promote a culture of safety and High Reliability Organization (HRO) principles.Patient Experience & Regulatory ComplianceCoordinate review and resolution of patient complaints and grievances while ensuring regulatory compliance.Support accreditation readiness activities, including audits, tracers, surveys, and compliance monitoring.Partner with clinical teams to improve patient experience, service recovery, and patient-centered care.Data, Education & CollaborationDevelop and present quality, safety, patient experience, and performance reports for leadership and committees.Provide education, coaching, and consultation to clinical teams regarding quality, safety, and regulatory requirements.Serve as a trusted resource to nursing and interdisciplinary teams on quality improvement and patient safety best practices.QUALIFICATIONS:State of Massachusetts Registered Nurse (RN) licensure (required)EducationBachelor's degree in Nursing, Healthcare Administration, Public Health, Health Sciences, Quality Management, or related healthcare field required.Master's degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related field preferred.Experience (preferred)Minimum of 1-3 years of experience in healthcare quality, patient safety, performance improvement, risk management, patient relations, regulatory compliance, accreditation, or related healthcare operations.Acute care hospital experience required.Experience supporting quality improvement, regulatory readiness, patient safety, or patient experience initiatives preferred.PREFERRED CERTIFICATIONS:Certified Professional in Healthcare Quality (CPHQ)Certified Professional in Patient Safety (CPPS)Lean, Six Sigma, or related Performance Improvement certificationOTHER REQUIREMENTS:Knowledge of healthcare quality management principles and performance improvement methodologies.Working knowledge of patient safety, risk reduction, and quality improvement tools and techniques.Knowledge of CMS Conditions of Participation, The Joint Commission standards, Massachusetts Department of Public Health regulations, and other applicable regulatory requirements.Understand Quality Assessment and Performance Improvement (QAPI) principles and practices.Strong analytical, organizational, and problem-solving skills.Ability to interpret, analyze, and communicate complex performance and quality data.Excellent interpersonal, relationship-building, and collaboration skills.Strong written and verbal communication skills.Ability to facilitate multidisciplinary teams and lead improvement projects.Ability to manage multiple priorities and meet deadlines in a fast-paced healthcare environment.Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and reporting tools.Ability to maintain confidentiality and exercise sound professional judgment.Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environmentPhysical & Environmental RequirementsThis position requires frequent sitting, standing, walking, computer use, and participation in meetings throughout the organization. The incumbent must be able to travel throughout hospital departments and affiliated locations and participate in audits, surveys, investigations, and committee activities as needed.Work is performed in a combination of office and healthcare environments with frequent interaction with physicians, staff, patients, families, hospital leaders, and external regulatory representatives. Occasional schedule flexibility may be required to support investigations, surveys, meetings, or organizational priorities.Pay Range:$90,000.00 USD - $135,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled