Clinical Quality Reviewer

US Family Health Plan @ SVCMC, Inc.; New York (NY); Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental benefits

Life and disability insurance

Commuter benefits

Tuition reimbursement

401(k) matching

Paid time off

Job summary

SVCMC, Inc. is seeking a Clinical Quality Review professional to conduct post-service chart reviews across care settings, determine deviations from standards of care, and investigate quality issues.

You will document findings, obtain medical records, and prepare summaries to support quality improvement initiatives. Responsibilities include data analysis for monthly quality reports, collaborating with internal teams and vendors, and maintaining confidentiality of records while meeting tight

Qualifications

• Current and unrestricted state RN or LPN/LVN license required (CT, NJ, NY, PA)
• BA, BS, or BSN preferred
• Experience in healthcare quality management or related field preferred
• Ability to read, abstract and analyze medical records and clinical data
• Strong documentation and communication skills

Responsibilities

• Conduct retrospective clinical reviews to identify deviations from standard of care or gaps in care
• Document investigation progress and findings in databases and spreadsheets
• Perform literature reviews and summarize findings
• Obtain medical records and information from providers/facilities for reviews
• Abstract data from chart reviews for targets
• Write investigative summaries and quality review determinations
• Develop relationships with stakeholders and vendor staff
• Maintain confidentiality of medical records and related documents
• Meet deadlines and report quality issues promptly
• Participate in data collection and reporting for quality programs
• Engage in continuous quality improvement and root cause analysis
• Cross-train and support Quality Department activities

Skills

Medical record analysis

Data analysis

Communication

Project management

Independent worker

Team collaboration

Problem solving

Education

RN/LPN license

BA/BS preferred

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Word

Access

Visio

Job description

JOB SUMMARY

Reports to Team Lead, Clinical Quality and Record Review. Works independently and with other departments and/or vendors to ensure clinical potential quality issues are tracked, investigated and resolved in accordance with TRICARE and Plan requirements. Primarily responsible for conducting post-service in-depth clinical reviews (all care settings) in accordance with accepted standards of care. The overall goal is to improve clinical service delivery.

RESPONSIBILITIES

Clinical Review

• Utilizes clinical expertise to conduct clinical case retrospective reviews to determine deviation from standard of care or gaps in care and presence of mandatory data elements.
• Document progress of investigation and findings in internal databases and/or Excel spreadsheets.
• Conduct clinical literature reviews and summarize findings.
• Contact providers/facilities, as applicable, to obtain information and/or medical records needed to conduct a comprehensive clinical review of cases and final determinations.
• Conduct chart reviews and audits both electronic and at medical facilities and providers’ offices. Abstract data relevant to review target.
• Write succinct and targeted investigative summaries. Write quality review determination letters.
• Develop and manage collaborative relationships with internal/external stakeholders and vendor staff.
• Maintain confidentiality of all medical records, correspondence and related documents.
• Effectively meets strict deadlines.
• Aware of the potential for fraud and waste and how to report suspected fraudulent activity.

Data Analysis and Reporting

• Participate in collection and analysis of data for clinical CDRLs reports (i.e., monthly quality issue report, AHRQ PSI report, annual clinical quality management program report).
• Participate in collection, analysis and presentation of data for Peer Review, Credentials Review and Quality Committees. Evaluate data for trends.

Continuous Quality Improvement

• Participate in continuous quality improvement activities/root cause analysis to resolve identified quality issues and ensure forward movement in beneficiary service delivery.
• Cross-train and perform other duties as assigned or required within the Quality Department. Attends meetings to achieve departmental/organizational goals and objectives.

Experience

• 1-3 years of healthcare quality management experience.
• 1-3 years of clinical nursing experience.
• Quality assurance/improvement experience in a managed health plan, integrated health care system, or health care accreditation or regulatory agency.

Skills/Competencies

• Ability to read, abstract and analyze medical records as well as other clinical data.
• Analytical mindset with excellent organizational and problem-solving skills.
• Ability to work both independently and as a team member.
• Strong project management skills.
• Intermediate statistical analysis expertise including interpretation of data.
• Communications: Effective verbal and written communication skills. Able to work collaboratively with different teams and different team members. Ability to work both independently and as a team member.
• Manages assigned caseload in accordance with established performance metrics.
• Excellent customer service skills.
• Understanding of medical terminology, anatomy, physiology and concepts of disease and health.
• Fundamental knowledge of ICD-10, CPT and HCPCS coding.
• Understanding of Medicare, Medicaid and/or TRICARE.
• Proficient in Microsoft Office, including but not limited to Excel, Outlook, PowerPoint and Word.
• Experience in Access and Visio a plus.
• Ability and inclination to adopt technology to maximize efficiency.
• Decision making: Identification of clinical quality issues as evidenced by deviation from accepted standard of practice or gap in care. Ability to recommend corrective actions and/or sanctions.

Education/Certifications/License

• Current and unrestricted state RN or LPN/LVN license required (CT, NJ, NY, PA)
• BA, BS, or BSN preferred

Salary Range

LPN/LVN $80,000 – $85,000.00 RN $107,000.00 - $115,000.00

Benefits Statement

SVCMC, Inc. provides a robust benefits package that includes medical coverage through UnitedHealthcare/Oxford with no deductible for in-network services. Employees also receive vision coverage through UnitedHealthcare Vision and dental benefits through MetLife. Basic life and disability insurance are automatically provided at no cost. All employees are eligible for commuter benefits, tuition reimbursements, and a 401(k)-retirement plan with an immediate employer match that is fully vested from day one. SVCMC also offers a generous time off package, which includes vacation, 10 paid holidays, and 3 personal days. Additionally, employees have access to a comprehensive Employee Assistance Program and exclusive discounts through Working Advantage.

Employer Statement

SVCMC IS AN EQUAL OPPORTUNITY EMPLOYER - ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO VETERAN STATUS, DISABILITY, OR OTHER CHARACTERISTICS PROTECTED BY LAW.

Work Location

Mondays & Fridays Remote Tuesday through Thursday In Office