Clinical Quality Coordinator- Location Negotiable (Not remote)

Mainline Health Systems, Inc.; Monticello (AR); Remote; USD 42,000 - 56,000; Full time

Job summary

Mainline Health Systems, Inc. seeks a Quality Improvement Coordinator to join our clinical team in Monticello, AR.

The role focuses on developing and supporting patient-centered service delivery, coordinating with federal, state, and local agencies, and driving continuous quality improvement across health services. The position reports to the Clinical Quality Manager and operates within a Patient-Centered Medical Home model, requiring strong data management, scheduling coordination, and team

Qualifications

• Minimum education of LPN or medical experience equivalent in a medical setting.
• Medical Assistant with one year or more related experience in medical/clinic setting.
• One year of experience in medical field/setting, preferably case management.

Responsibilities

• Facilitates development, implementation, and communications of programs to promote preventive screening and population management.
• Assist in collection and entry of patient data into the EMR.
• Identify opportunities to improve quality care and patient outcomes.
• Compile reports and analyze data from various projects.
• Coordinate patient recalls and follow-ups.

Skills

Excel

EMR data entry

Data analysis

Communication

Education

LPN or medical experience equivalent

Medical Assistant with 1+ year experience

Tools

EMR system

Job description

Clinical Quality Coordinator- Location Negotiable (Not remote)

SALARIES-CORP2ANNEX Full Time Monticello, AR, US

Quality Improvement Coordinator

Department : Quality Job Status : Full Time

FLSA Status : Non-Exempt Reports To : Clinical Quality Manager

Grade/Level : Amount of Travel Required: 40%

Work Schedule : Positions Supervised: None

8 a.m. to 5:30 pm Monday- Thursday.

8 a.m. to 12:00 pm on Friday.

However, adjustments in schedule or additional hours may be required to complete duties.

POSITION SUMMARY:

The Quality Improvement Coordinator is part of the care team and under the supervision of the Clinical Quality Manager. The Quality Improvement Coordinator will work in conjunction with all the health services within the health center in order to develop a comprehensive service delivery systems aimed at meeting the needs to the patients and assist in meeting organizational goals. This position demands the ability to interact with federal, state, and local agencies in order to maximize resources, and to coordinate program development goals. The Quality Improvement Coordinator is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Facilitates the development, implementation, and communications of programs or projects to promote preventative screening, population management, and high risk population management.
• Assist in collection and entry of patient specific data into the EMR.
• Hold an active role in the Quality Improvement program assisting to identify prevention, treatment, and/or management intervention opportunities to improve the quality care of services rendered.
• Ability to properly process data and compile reports on various projects.
• Notification and recall of patients regarding missed appointments, care caps, satisfaction, etc.
• Process requests from patients and staff via electronic messages.
• Maintain hospital tracking log; scheduling the necessary follow-up and obtaining necessary medical documents.
• Completes transition of care outreach including reconciliation of medication, adherence to care plans and treatment goals, and assistance with follow up resources and appointments needed.
• Ability to communicate with patients and staff daily in a courteous and professional manner, address questions and direct calls promptly.
• Demonstrate commitment to the patient and organization by good attendance, punctuality, professional behavior, and appearance.
• Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MHSI.
• Additional duties or responsibilities as deemed necessary.

SKILLS AND ABILITIES:

Education:

Minimum education of LPN or medical experience equivalent in a medical setting.

Medical Assistant with one year or more related experience in medical/clinic setting

Experience:

One year of experience in medical field/setting, preferably case management.

Computer Skills:

Computer skills with capabilities to utilize Excel spreadsheets, graphs, and Word documents preferred. Ability to learn and utilize electronic record keeping systems such as electronic medical record required.

Other Requirements:

Basic Life Support (BLS) certification is required. Employees who do not possess current certification at the time of hire must obtain it within six (6) months of employment.

Willingness to attend and/or complete continuing education related to this position and /or any other topic deemed necessary to MHSI. Detail oriented, positive attitude, and the ability to take direction and work well with a team but also self-motivated.

The ability to work in a constant state of alertness and in a safe manner.

REPORTING RELATIONSHIP:

The Quality Improvement Coordinator reports to, is supervised, and evaluated by the Clinical Quality Manager, in consultation with the Clinical Quality Director and the Chief Quality/Compliance Officer.

PHYSICAL DEMANDS

• Physical Demands
• Lift/Carry
• Stand
• O (Occasionally)
• Walk
• O (Occasionally)
• Sit
• F (Frequently)
• F (Frequently)
• O (Occasionally)
• Reach Above Shoulder
• O (Occasionally)
• Climb
• N (Not Applicable)
• N (Not Applicable)
• Squat or Kneel
• O (Occasionally)
• O (Occasionally)
• 10 lbs or less
• F (Frequently)
• 11-20 lbs
• O (Occasionally)
• 21-50 lbs
• O (Occasionally)
• 51-100 lbs
• N (Not Applicable)
• Over 100 lbs
• N (Not Applicable)
• Push/Pull
• 12 lbs or less
• O (Occasionally)
• 13-25 lbs
• O (Occasionally)
• 26-40 lbs
• O (Occasionally)
• 41-100 lbs
• N (Not Applicable)
• N (Not Applicable)
• Activity is not applicable to this occupation.
• O (Occasionally)
• Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently)
• Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly)
• Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (Near, Color)
• Sense of Sound (telephone and verbal conversations)
• Sense of Touch

EVALUATION

The evaluation of work performance will be ongoing and will be carried out by the Clinical Quality Manager, in consultation with the Clinical Quality Director, and the Chief Quality/Compliance Officer. It will include specific duties and responsibilities of this position description plus employee attitude and general working behavior. Formal evaluation will be performed annually but may be initiated at other times by the Clinical Quality Manager, the Clinical Quality Director, and/or Chief Quality/Compliance Officer.

STATUS

This is a FLSA Non-Exempt position.

This is an OSHA low risk position.

This is an ADA negotiable position.

This is a safety sensitive position. ( Arkansas Act 593 of 2017)

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.