Clinical Quality Consultant

UnitedHealth Group; Las Vegas (NV); Hybrid; USD 40,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group's Optum division is seeking a full-time program manager for patient experience initiatives in Las Vegas, NV. The hybrid role combines in-office days with remote work, and requires an LPN background, data analysis skills, and education program facilitation for care teams.

You will collaborate with the Quality Department to improve workflows, standard work, and policy updates while supporting Lean methodologies across the network to enhance patient care and experience.

Qualifications

• 4+ years of Clinical LPN experience.
• 2+ years navigating electronic medical records.
• Proficiency with Windows-based programs (Word, Excel, PowerPoint, Outlook).
• Must have dedicated private work area with data privacy.

Responsibilities

• Provide program management support and facilitate improvement projects.
• Coordinate education/training for physicians and clinical staff.
• Analyze data, generate reports, and evaluate patient experience initiatives.
• Support lean principles and standard work across care teams.

Skills

Communication

Privacy

Time management

Overtime flexibility

Education

Licensed LPN NV

BLS Certification

High School Diploma

Tools

EMR system

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, assists with development and management for patient experience projects and programs. Provides program management support, team consultation, and small-scale improvement project facilitation, data analysis, synthesis, reporting and evaluation, and coordination/ facilitation of program-based education or training.

Program content focus may include patient experience, HOS/CAHPS performance, provider and team communication, and approaches to improving work processes and standard work. Evaluate, analyze and manage data related to service quality and patient experience. Plans, organizes, and executes education programs for care providers, their teams, and network engagement partners.

Schedule

This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. (This will be on-the-job training. The hours of the training will be aligned with your schedule).

Location

Our office is located at 2716 N Tenaya Way Las Vegas, NV. If you reside near Las Vegas, NV, you will enjoy the flexibility of an office-based/remote role as you take on some tough challenges. This position follows an office-based schedule with three in-office days per week.

Primary Responsibilities

• Program and Project Management Support and Targeted Improvement Project Facilitation:
  • Serves as a subject matter expert for quality and patient experience programs, project management and foundational lean improvement application to improve workflow and build reliable methods
  • Facilitates and supports improvement, including development of work plans, timelines, project support and documentation
  • Recommends policy and procedure changes to improve patient care
  • Build best practice models and tools to share across the network that would be flexible for regional partners
  • May review/develop policies/procedures/guidelines/standard work in collaboration with operations and as needed by the Quality Department
• Coordination / Facilitation of Program Based Education or Training:
  • Plans, coordinates, and organizes education programs or training for physicians and clinical staff as needed
  • May provide training and consultation on program content including lean principles, methods and tools. Facilitate and support the Clinic's clinical initiatives utilizing lean principles, methods and tools
• Data Analysis, Synthesis, Reporting and Evaluation:
  • Assists to support teams to identify appropriate project measurements and monitors, trends, and utilizes data to drive quality, patient safety and process improvement
  • Collaborate with the quality department data analysts and Information Technology Department, or other support departments as needed, to provide relevant reports or information to complete project tasks

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

• High School Diploma/GED
• Currently Licensed LPN in State of NV
• Current BLS Certification
• 4+ years of Clinical LPN experience
• 2+ years of experience in navigating and working in an electronic medical record system
• Intermediate level of proficiency with computers and Windows based programs including Microsoft Office Word, Excel, PowerPoint and Outlook as well as internet
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to work our normal business hours of 8:00am - 5:00pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime
• Access to reliable transportation and valid US driver's license

Preferred Qualifications

• 3+ years of Health Care experience preferably related to programs managed (i.e., patient experience, clinical quality or infection control and prevention)
• 1+ years of experience leveraging Lean methodology
• 1+ years background in healthcare industry and managed care

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.