Clinical QA Analyst – Access Center

Jobtailor; Allentown (Lehigh County); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in Allentown, PA seeks a Clinical Quality Analyst RN to assess patient experience and the accuracy of clinical care. You will lead initiatives, coach staff, and report on QA findings to improve care delivery.

The role requires an active PA RN license, a preferred Bachelor's degree, and familiarity with quality tools. Lean Six Sigma certification is a plus, with strong teamwork and communication skills essential.

Qualifications

• Registered Nurse with current Pennsylvania license.
• 0
• Bachelor’s degree preferred.
• Experience in clinical quality assessment or similar role in healthcare.
• Knowledge of patient experience measurement tools and clinical guidelines.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and related software.
• Certification in quality improvement (Lean Six Sigma) preferred.

Responsibilities

• Regular call evaluation assessments of patient satisfaction to identify areas for improvement.
• Evaluate clinical accuracy of staff, ensuring adherence to guidelines and best practices.
• Develop and implement initiatives to enhance patient experience and clinical accuracy.
• Collaborate with clinical staff, managers and stakeholders to implement best practices.
• Monitor and evaluate effectiveness of initiatives and adjust as needed.
• Provide coaching, training and support to clinical staff on patient-centered care.
• Prepare and present QA reports on patient experience and clinical accuracy findings.

Skills

Analytical thinking

Communication skills

Teamwork

Problem solving

Independent work

Education

Bachelor's degree preferred

Lean Six Sigma certification (preferred)

Tools

Microsoft Office Suite

Job description

Responsibilities

• Conduct regular call evaluation assessments of patient satisfaction to identify areas for improvement
• Evaluate the clinical accuracy of the clinical staff, including adherence to clinical guidelines and best practices
• Develop and implement initiatives to enhance patient experience and clinical accuracy
• Collaborate with clinical staff, managers, and other stakeholders to implement best practices
• Monitor and evaluate effectiveness of initiatives and make adjustments as needed
• Provide coaching, training, and support to clinical staff on patient-centered care
• Prepare and present quality Assurance reports on patient experience and clinical accuracy findings

Requirements

• Registered Nurse with current license to practice in the State of Pennsylvania required
• Bachelor’s degree preferred
• Experience in a clinical quality assessment or similar role in a healthcare setting
• Knowledge of patient experience measurement tools, clinical guidelines, and best practices
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other relevant software applications
• Certification in quality improvement (e.g., Lean Six Sigma) preferred

Core Competencies

Demonstrates expertise in clinical quality assessment and patient experience improvement, with a focus on adherence to clinical guidelines and best practices. Proficient in coaching clinical staff and utilizing patient experience measurement tools to enhance care delivery.