Clinical Programs & L&D Manager

Bond Vet; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career pathways & mentorship

Job summary

A veterinary care organization in New York is seeking a Clinical Programs & L&D Manager to lead training initiatives and clinical program development. The ideal candidate will have a DVM degree and over 5 years of clinical experience. This role requires strong communication and leadership skills, with a focus on enhancing the quality of care and team engagement across multiple clinics. Competitive compensation offered.

Qualifications

• 5+ years of clinical experience, including experience in medical operations/leadership.
• Strong interpersonal and communication skills.
• Proven ability to operate in a matrix environment.

Responsibilities

• Develop and implement clinical training initiatives.
• Support program deployment and pilot initiatives.
• Foster a culture of collaboration and accountability.

Skills

Leadership

Communication

Program Development

Clinical Expertise

Education

Doctor of Veterinary Medicine (DVM or VMD)

Tools

Data Analysis Tools

Job description

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Bond Vet is on a mission to strengthen the human‑animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in‑house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

About the Role

We’re hiring a dynamic and influential hands‑on clinical leader to lift skills on the floor and build programs that stick. This role reports to the CVO with dotted‑line responsibility to our field medical leaders (AMD/RMDs). The ideal candidate has a clinical background (veterinary technician or veterinarian) and will split their time between clinical shifts and developing practical playbooks (programs, projects, protocols) that make care safer, faster, and more consistent.

We’re looking for an action‑oriented executor who can ensure our field medical leaders are supported, engaged, and accountable for delivering exceptional medical quality and an individual who can bring clinical context into cross‑functional conversations. This role will serve as a leader and a teacher, actively participating in developing and administering initiatives and training programs for the clinic and the broader company audience.

Your Priorities

• Learning & Development Engine
• Focus on program development, deployment planning, execution, assessment, and improvement
• Measure adoption and outcomes
• Field Presence
• Maintain clinical skills by practicing alongside your clinical teams and using the opportunity to train and upskill teams
• Presence in our clinics as needed to identify areas of opportunity, support program and project deployment and generally unblock gold‑standard care
• Dotted‑line leadership management: enable AMD/RMD excellence through availability, alignment, and consistent follow‑through

Your Strengths

• Autonomous following strategic alignment: Converts agreed priorities into plans, executes independently, and flags risks early
• Detail‑oriented and accountable: Tracks commitments, meets deadlines without reminders, and closes loops
• Solution‑oriented: Surfaces options, recommends a path, and moves decisions to done
• Leads through influence—thrives in a matrix, aligning dotted‑line AMD/RMD/MD partners with clear goals, cadence, and accountability
• Builder/finisher: You don’t just plan—you develop, gather feedback, and iterate quickly
• Data‑informed & practical: Sets simple metrics, monitors progress through pilot and post‑deployment, and makes it easier for teams to do the right thing
• Calm under change: Prioritizes, makes progress with imperfect info, and keeps teams aligned

Core Responsibilities

Program Development & Deployment Support

• Draft project charter or SOPs, checklists, and templates; partner with SMEs for accuracy
• Support pilot as needed with clear success metrics and KPIs/SLAs. Launch with change‑management guides including job aids, training materials, and hosting office hours. Publish a RACI so ownership is clear
• Data stewardship: choose appropriate data sources (LMS, Sheets, Domo), analyze data to identify trends and insights that can inform decision‑making, and translate results for clinical and executive audiences

Learning & Development

• Assess needs: partner with the CVO, VP Medical Quality, SR Director of Nursing, and AMD/RMDs to identify needs and maintain role‑based skills matrices
• Support onboarding design: build 30/60/90 programs for doctors and nurses with competency checklists, shadowing guides, job aids, and sign‑off rubrics; keep a single, version‑controlled onboarding hub
• Leadership development: co‑create development curricula for clinic leaders (coaching, feedback, ER basics, workflow management), run cohort sessions, and coordinate speakers/SMEs
• Build & deliver content: draft slides and facilitator guides
• Communication cascade: publish simple update emails and calendars, notify leaders of onboarding status and upcoming deadlines, capture FAQs into job aids

Cross‑Functional Communication

• Summarize programs and results with clear narratives, key metrics, and context tailored to clinicians, leaders, and executives; help craft messaging for internal and external forums
• Work across partner functions (Operations, TA, Marketing, Finance, Data/IT, Training) to align plans, timelines, and resourcing

Team Engagement & Culture

• Foster a culture of collaboration, accountability, and medical integrity across the region
• Partner with clinic leadership to strengthen engagement, retention, and employee satisfaction

Practice‑Driven Insights & Improvement

• Maintain frontline proficiency with ~4‑8 clinical shifts/month; model protocol adherence and capture cases to update curricula and SOPs
• Harness bedside insights, engage with the CVO and field leaders to pressure‑test implications, and operationalize them into scalable programs and projects

Qualifications

• Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited university; may include board certification
• State licensure in good standing or eligibility for such licensure – covering all states under supervision; if DVM, DEA and CDS licensure if needed
• 5+ years of clinical experience, including experience in medical operations/leadership, program development or learning and development; multi‑site experience preferred
• Proven ability to operate in a matrix (dotted‑line relationship) and strong interpersonal and communication skills
• Excellent written and verbal communication; confident presenter/facilitator; comfortable with basic metrics and dashboards

Why Bond Vet

• Doctor‑led company with a collaborative, supportive culture
• Competitive compensation, equity participation, and comprehensive benefits package
• Opportunities to shape and influence the growth of a rapidly expanding, mission‑driven organization
• Mission with community impact; expand access and advocacy through programs like Bond to the Rescue and education partnerships—do well and do good
• Tech‑enabled medicine; early access to tools that reduce admin and raise quality (AI scribing, inventory automation, Cubex) plus our Bond Vet Academy for 3D procedural training
• Career pathways & mentorship; develop AMD/RMD/MD leaders; grow your own scope with true sponsorship

Pay Range: $180,000-$220,000 annually.

Currently working elsewhere? We get it – the vet world is small. We’re committed to a confidential and positive experience. Just looking to chat? Let’s grab a coffee or hop on the phone. Email our Team at [e-mail].