Clinical Program Supervisor

Community Solutions for Children, Families and Individuals; San Jose (CA); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Employer premiums covered

403(b) Retirement Plan with 5% match

3 weeks paid vacation

13 paid holidays; sick hours

Longevity bonuses

Family medical leave

Student Loan Forgiveness

Staff training opportunities

DEI Resource Group

Job summary

Community Solutions for Children, Families and Individuals is seeking a Clinical Program Supervisor in San Jose, CA. The role oversees day-to-day clinical operations, supervises staff, and provides clinical consultation across a multidisciplinary team including psychiatrists and senior leadership.

The ideal candidate will have a Master’s in a mental health field with at least 2 years of direct client work, California licensure (LMFT or LCSW) preferred, and the ability to travel as needed.

Qualifications

• Master’s degree in a mental health profession and 2 years of direct client work experience.
• Experience with mental health and/or drug and alcohol issues.
• Experience collaborating with County services and systems to meet agency contracts.
• Experience in an outpatient Medi-Cal program.

Responsibilities

• Provide day-to-day operation oversight and direct supervision of staff.
• Meet monthly productivity targets with prior Director approval.
• Ensure compliance with agency policies and crisis line protocols.
• Coordinate daily activities and program workflow for efficiency.
• Review charts weekly to ensure audit readiness.
• Co-sign and monitor clinical documentation for compliance.
• Provide direct clinical services and, when needed, make hospitalization assessments.
• Mentor staff and conduct new employee orientations.
• Offer coverage for Program Manager and facilitate team meetings.
• Supervise intake/assessment, diagnosis, and treatment planning.

Skills

Case management

Counseling

Linkage-referral

Empowerment

Education

Master’s degree in mental health

CA LMFT/LCSW license preferred

Tools

EMR system

Avatar

Job description

POSITION TITLE: Clinical Program Supervisor

REPORTING RELATIONSHIP: Program Manager

SUMMARY

Under the general supervision of the Program Manager, the Clinical Program Supervisor is responsible for the collaboration and oversight of day-to-day operation of assigned program and direct supervision of assigned staff. The Clinical Program Supervisor will provide clinical consultation and support the direction of client care provided by direct care staff. The Clinical Program Supervisor is responsible for overseeing all clinical operations, training, and documentation along with the Program Manger for their programs. The Clinical Program Supervisor will work collaboratively in a multi-disciplinary team, that includes clinical staff, psychiatrists, management, direct care staff, and senior leadership, to review clients’ treatment progress and facilitate excellent treatment planning, as well as working closely with the Program Manager to lead initiatives that lead to improving client care to meet agency and program goals.

The Ideal Candidate Will Possess the Following Qualifications and Knowledge

Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

Education and Experience

Required:

• Master’s Degree in mental health profession and 2 years direct client work experience in a related field.
• Experience working with mental health and/or drug and alcohol issues.
• In collaboration with various County services, experience working with systems to meet requirements of the Agency and contracts.
• Experience working in an outpatient Medi-Cal program.

Preferred:

• Social work or marriage and family therapist license in the state of California
• The individual will preferably be bilingual and bicultural.

Knowledge

Required:

• Knowledge of case management, group and individual counseling, and linkage-referral.
• Clinical knowledge and expertise within scope of practice in group and individual therapy.
• Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness and/or substance abuse issues.

Special Requirements: Must be able to receive criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices. Position requires an automobile to perform routine job duties.

License

Current California Licensure from the Board of Behavioral Science Examiners as a Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW). At a minimum registered with BBS. Possess a valid California driver’s license, current care insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.

What You’ll Be Doing in the role of Clinical Program Supervisor

• Provides oversight of the day-to-day operation and providers direct supervision of staff, as assigned. Assists with hiring, performance evaluation and progressive disciplinary actions. Participate in the supervision and evaluation of service delivery quality and content.
• Meets individual monthly productivity requirement, based on program needs and prior approval of Director.
• Ensures Agency policies and procedures are followed including the crisis line protocols.
• Coordinates and ensures staff and the program’s daily activities are completed efficiently.
• Reviews charts on a weekly basis with Rehabilitation Counselor/Clinical Coordinator to ensure audit ready charts.
• Monitors and supports staff compliance with documentation standards. Reviews, evaluates, and co-signs, where applicable, service documentation.
• Provides direct services, as needed and performs involuntary hospitalization assessments and arranges for hospitalization, if necessary, may serve as an expert witness in court cases.
• Provides professional development mentoring for staff, as well as new employee orientation training, when required.
• Providers coverage for Program Manager, as needed, including facilitating team meetings in a strength-based manner.
• Clinical supervision will encompass all aspects of mental health service: (e.g., intake/assessment, diagnosis, treatment planning).
• Consistently uses strength-based and solution focused problem-solving skills.
• Consult with other staff on clinical issues as need, providing support with treatment interventions, documentation, case management, consultation and case closing.
• Provide coverage for co-signing or clinical supervision as needed.
• Ensure productivity targets are met and if needed, effective improvement plans are developed.
• Ensure that tracking tools are kept up and maintained for: EMR, SRD’s, UR, all outcome/surveys, training of staff in Evidence Based Practices, productivity etc.
• Utilizes Avatar and other reports to monitor consistent and timely completion of required chart documents including, but not limited to, treatment plans, assessments, and outcome and evaluation tools.
• Monitor caseloads to track client visits, duration of services and ensure clinical program notes are up to date.
• Ensure adherence to contracts deliverables and outcomes.
• Respond to phone calls and emails within 24 hours on business days. Resolve outstanding issues collaboratively using strength-based solutions focused approach.
• Work collaboratively with other Agency divisions.
• Maintain excellent customer service skills with internal and external customers.
• Promotes cultural awareness and competence. Maintains professional standards regarding client rights.
• Demonstrates an understanding of HIPAA, confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties.
• May be needed to participate in on-call and after-hours rotation, as needed. Flexible schedule may be required to work some evenings and weekends.
• Frequent travel is required.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.
• Employee must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients and/or another assigned Agency business.
• Performs first aid as needed based on training and certification.

Diversity, Equity, and Inclusion

Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply.

Working at Community Solutions

Community Solutions offers a competitive salary rate starting at $78,375 - $84,645 based on licensure, a generous employee benefits package, and a strong work-life balance. We believe in supporting the whole person by providing:

• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities
• Employee-led Diversity, Equity, and Inclusion Resource Group

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25lbs.

Work Environment and Location

This position is located at our San Jose, CA office and it open to a flexible work schedule, with occasional needs to be able to travel into other offices.

Special Requirements

• Must be able to meet and receive criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
• Requires an automobile to perform routine job duties.
• COVID-19 Vaccination: Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well‑being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID‑19, unless a reasonable accommodation is approved or as otherwise required by law.

Note: This job description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer their services wherever and whenever necessary to ensure the success of our endeavors.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.

Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.