Clinical Program Manager - Residential

Applewood Centers; Cleveland (OH); On-site; USD 56,576 - 76,544; Full time

Benefits offered by this job

Health benefits

Parental leave

Tuition assistance

401(k) match

Life insurance

EAP

Education support

Dental & vision

Job summary

Applewood Centers is seeking a Clinical Program Manager to provide clinical management and oversight of client treatment and supervision of program staff. The role collaborates with the Director of Residential Services and the Program Supervisor to coordinate clinical programming.

You will supervise multidis­ciplinary teams, maintain licensing standards, and foster professional relationships with referral sources, families, and external providers.

Qualifications

• Master’s degree in Social Work or Counseling required.
• Valid Ohio Social Work or Professional Counselor license (LSW or LPC) required; LISW or LPCC preferred.
• Demonstrated knowledge of professional ethics, documentation standards, and systems-based practice.

Responsibilities

• Develops and implements individual treatment plans with measurable goals.
• Coordinates residential review meetings, clinical rounds, and team meetings.
• Ensures all documentation meets licensing standards and completes required reports.
• Leads hiring processes for new staff and participates in on-call crisis management.
• Engages in client referrals and collaboration with intake and program staff.
• Plans and evaluates family involvement and maintains client records and rights.

Skills

Core Expertise

Independent Judgment

Cultural Competency

Interpersonal Communication

Professional & Ethical Conduct

Collaboration & Teamwork

Problem Solving & Decision Making

Technical Proficiency

Clinical Therapy Skills

Education

Master’s degree in Social Work or Counseling

Job description

BENEFITS AND SALARY

The starting salary for this position is $32 / hour.

At Applewood, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners.

• Comprehensive health and Rx plans, including a flat rate option.
• Wellness program including free preventative care
• Generous paid time off and holidays
• 100% paid parental leave for childbirth and adoption, plus comprehensive fertility and IVF support
• 50% tuition reduction at Case Western Reserve University for the MSW program
• 403(b) retirement plan with an employer match
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

QUALIFICATIONS

1. Education:Minimum Master’s degree in Social Work or Counseling.
2. Licensure:Valid Ohio Social Work or Professional Counselor license required (LSW or LPC); LISW or LPCC preferred.
3. Skills/Competencies:

• Core Expertise: Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
• Independent Judgment: Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
• Cultural Competency: Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
• Interpersonal Communication: Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
• Professional & Ethical Conduct: Adhere to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
• Collaboration and Teamwork: Function effectively as a member of a professional team that includes employees, clients and family members.
• Problem Solving & Decision Making: Recognize problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
• Technical Proficiency: Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions
• Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, behavioral interventions and substance abuse therapy

1. Experience: 3-5 years’ experience in clinical diagnosis and assessment. Residential or congregate care experience preferred.
   3-5 years’ experience in mental health field.
   Experience working with children, adolescents, and their families.

AGENCY SUMMARY

Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we provide a continuum of care from outpatient counseling to residential treatment.

POSITION SUMMARY

The Clinical Program Manager’s primary function is to provide clinical management and oversight of client treatment, programming, and supervision of all activities and program staff. Under the direction of the Director of Residential Services and in collaboration with the Program Supervisor, the Clinical Program Manager takes primary responsibility for supervising, planning, organizing, coordinating, and implementing all clinical aspects of programming. The Clinical Program Manager will function as a member of a multi-disciplinary team; he/she will foster and maintain professional relationships with referral sources, external providers, and family members.

ESSENTIAL DUTIES

1. Develops and implements individual treatment plans. Ensures treatment goals and objectives are measurable and attainable. Monitors and evaluates milieu programming. Implements strategies to ensure programming is consistent with supporting progress towards treatment goals.
2. Coordinates and facilitates residential review meetings, clinical rounds, team meetings, and weekly leadership meetings in collaboration with the Program Supervisor.
3. Ensures all documentation is completed per Agency standards, including monthly reports, quarterly reports, discharge/transfer summaries, treatment plans, and client action forms. Completes MUIs, Incident Reports, and separation/safety plans. Maintains client record in accordance with licensing standards.
4. Interviews and recommends hiring of job applicants.
5. Responsible for on-call duties. Responsible for carrying, answering, and maintaining Agency cell phone. Provides 24-hour emergency crisis management/intervention, including coverage assistance as needed.
6. Participates in the referral process. Collaborates with the Intake Supervisor/Specialist to assess referrals for placement.
7. Plans, coordinates, supervises, and evaluates family involvement. Manages client phone and visitation lists. Manages client incoming and outgoing mail.
8. Provides clinical training for program staff.
9. Ensures that environmental rounds are consistently conducted. Monitors the overall condition of grounds, buildings, facilities, and equipment and completes Maintenance requests as needed. Monitors unit to ensure that treatment environment is being maintained in accordance with licensing rules and regulations, including mental health, health, fire safety, etc.
10. Facilitates weekly team meetings and weekly leadership meetings in collaboration with the Program Supervisor. Participates in Clinical Rounds and client review meetings.
11. Actively exhibits teamwork and professionalism by example and actions in all areas of management. Develops and maintains collaborative and cooperative professional relationships with all levels of internal staff members, including Residential Services, Health Clinic, Environmental Services, Maintenance, Food Services, Clinical Services, Support, and Agency staff in other Divisions. Works cooperatively with Wingspan Care Group staff.
12. In collaboration with the Program Supervisor, ensures all client rights and needs are met.

OTHER DUTIES

1. Attends scheduled staff meetings, supervision, committee meetings, external program meetings, and on-going training.
2. All required trainings, certifications, and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
3. Respects the privacy of clients and holds in confidence all information obtained during the client’s treatment.
4. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
5. Maintains high standards of ethical and professional conduct, adheres to Agency policies and procedures, and ensures program staff adhere to the same standards.
6. Other duties as assigned by management.

Applewood Centers, Inc. (“Applewood”) is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we provide a continuum of care from outpatient counseling to residential treatment. Applewood is an Equal Opportunity Employer. Applewood’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Applewood also prohibits harassment of applicants or employees based on any of these protected categories.