CLINICAL PROGRAM MANAGER

Catholic Charities of the Diocese of Rochester; City of Rochester (NY); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

403b retirement plan

Generous time off

Comprehensive benefits package

Growth opportunities

Meaningful work

Job summary

Catholic Charities Family and Community Services (CCFCS) seeks a leader to provide overall supervision for program staff and coordinate services. You will uphold confidentiality, ethics, and trauma-informed care while guiding staff and aligning with funder requirements.

The role involves supervising clinical and residential operations, evaluating program effectiveness, managing grants and budgets, and coordinating with community agencies to ensure comprehensive client care and outcomes.

Qualifications

• MSW or MHC degree required.
• QHP credentials required – LCSW or CASAC with LMHC, LMSW, or LMFT.
• 3–5 years of experience in human services; supervisory experience preferred.

Responsibilities

• Oversee daily operation for program’s clinical and residential staff; ensure trauma-informed care environment.
• Evaluate program effectiveness and recommend improvements.
• Assist in development of program goals and monitor implementation.
• Coordinate with agency staff and community organizations to ensure client services.

Skills

Leadership

Supervisory experience

Trauma-informed care

Data collection & reporting

Grants management

Education

MSW or MHC degree

Job description

Job Type

Full-time

Description

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.

Employment Type

Full-Time

Schedule

Mon-Fri, weekends as needed

Salary

$65,000-68,000

Qualifications

Education: Master’s Degree in Social Work (MSW) or Mental Health Counseling (MHC) required.

Credentials: QHP credentials are required – LCSW or CASAC with LMHC, LMSW, or LMFT

Experience: Three to five years of experience in the human services field. Prior experience working with chemical dependency, substance use disorder, mental health services, or child welfare preferred. Minimum one year of supervisory experience preferred.

Top Benefits And Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

General Description

Under general supervision, provides overall leadership and supervision for program staff and oversees coordination of services. Incumbents maintain confidentiality and ethical standards as identified by the NYS Education Department, NYS Medicaid, NASW or other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties And Responsibilities

• Oversees daily operation for assigned program’s clinical and residential staff; responsible for ensuring a trauma informed care environment.
• Evaluates program effectiveness and recommends alternatives as required.
• Assist in the development of program goals and objectives on an annual basis and monitor their implementation.
• Ensures effective communications with Agency Staff and related community organizations to assure coordination of client services. Build and maintain effective linkages and relationships with informal and community agencies and individuals.
• Completes administrative and supervisory tasks as necessary for the Programs.
• Responsible for completing necessary grants and budgets, as well as researching new grant opportunities.
• Able to navigate required databases to include CCFCS internal, local and state funder databases.
• Responsible for complete, accurate and timely data collection and for generating reports as required.
• Responsible for ensuring programs meet funder, local and state requirements and code mandates.
• Assist in the development of policies and procedures.
• Supervises the employees and volunteers to ensure high quality services and programs.
• Participates in selection, hiring, and orientation of Staff.
• Direct, coach, collaborate with and delegate tasks appropriately while providing supportive guidance and appropriate recognition.
• Build and sustain cooperative working relationships among program staff; provides ongoing feedback and addresses performance improvement opportunities effectively.
• Assist in the initiation and implementation of staff development and training programs to maximize professional practice.
• Accesses employees’ skills and program needs and appropriately assign staff to meet program needs.
• Coordinates employee schedules to ensure day-to-day coverage of the Programs.
• Reviews and approves timesheets.
• Engages in performance reviews in a timely manner according to agency procedures.
• Provides back up for Staff as required.
• Provides clinical oversight and decision making within scope of practice; including but not limited to discharges and safety plans.
• Oversees department clinical reviews ensuring they comply with all departmental and regulatory requirements.
• Provide supervision for employees in identifying and implementing services for clients.
• Assist in assessing, developing, implementing, and monitoring treatment and/or care plans that meet client and family needs. This may include but is not limited to providing information and referrals, advocacy, benefits counseling, individual and family counseling, and securing financial and medical resources.
• Oversee referrals to both internal CCFCS programs and external agencies for appropriate services.
• May carry a caseload of clients.
• Completes all necessary paperwork related to client services in compliance with Agency and regulatory standards.
• Participates in relevant Agency meetings and/or training.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Salary Description

65,000-68,000