Clinical Program Administrative Manager

William & Mary; Williamsburg (VA); Hybrid; USD 46,500 - 58,000; Full time

Job summary

William & Mary Law School’s Clinical Program Administrative Manager oversees daily administration for nine legal clinics and an interdisciplinary center serving hundreds of clients and 200+ students annually. The role includes policy development, staff supervision, and coordinating outreach, with emphasis on confidentiality and strong communication.

Responsibilities span facility management, procurement, data security, newsletters, and program events, plus support for the Military Mondays

Qualifications

• Bachelor’s degree or equivalent combination of education, experience, and training.
• Ability to assist with conference planning, online education, and related support.
• Ability to maintain confidentiality and work with diverse constituencies.
• Demonstrated strong writing and communication skills.
• Computer experience with data entry and database management; proficiency with case management software, Word, Excel, PowerPoint, and Adobe.

Responsibilities

• Administrative: identify and implement policy changes; manage day-to-day operations for 9 clinical clinics; conduct brief client interviews; provide referrals and maintain professional boundaries; manage mailings and scheduling of events; support clinic communications and listings.
• Technical: manage facility, procurement across clinics, test software, update clinic websites; coordinate with departments/vendors; ensure secure file storage and data security.
• Public Relations: develop newsletters and marketing materials; represent program at external events; handle media inquiries and event publicity.
• Fiscal: manage clinic finances, payments, reimbursements, billing for online courses.
• Supervision: train staff and students, supervise clinic procedures, maintain client communications; monitor cybersecurity and records protection.

Skills

Conference planning

Online education support

Confidentiality

Strong writing

Strong communication

Data entry

Database management

Case management software

Microsoft Word

Excel

PowerPoint

Adobe

Education

Bachelor’s Degree

Tools

Case management software

Microsoft Word

Excel

PowerPoint

Adobe

Job description

## Clinical Program Administrative ManagerApplyremote type: Remote Type - Hybridlocations: Posting Location - William & Marytime type: Full timeposted on: Posted Todayjob requisition id: JR101933**Job Requisition:**JR101933 Clinical Program Administrative Manager (Open)**Job Posting Title:**Clinical Program Administrative Manager**Department:**CC00212 WM001 | SLAW | Law School Clinics**Job Family:**Staff - Program Management**Worker Sub-Type:**Regular (benefited)**Job Requisition Primary Location:**Law School**Primary Job Posting Location:**Posting Location - William & Mary**Job Description Summary:**This position supports the goals of the Law School and the Clinical Program by managing the daily administration, support services, human resources, fiscal management, and procurement needs of 9 separate legal clinics and an interdisciplinary center that serve hundreds of clients in the community and over 200 students annually. When appropriate, the position oversees support staff for all the legal clinics; manages the Program facility; manages clinic communications with the public, governing boards, and government officials and plans and/or coordinates Program activities. The position is responsible for creation and modification of policies and procedures, client outreach, community research, donor stewardship, and ensuring client, student and instructor satisfaction with the Program. This position also supports the Puller Veterans Benefits Clinic which includes supporting a bi-monthly legal outreach called Military Mondays, where the employee is responsible for all advertising, applications, and follow-up; all client and provider inquiries to the clinic, as well as application review and presentation to attorneys. There are two additional profit ventures in the clinical program, both of which are supported by this position as well as the online Military & Veterans Health, Policy & Advocacy four-course certificate program that runs quarterly. This position will provide support for students in both programs, from application through curriculum and certificate presentation, including planning and fiscal details.**Job Description:****Required Qualifications:*** Bachelor’s Degree or equivalent combination of education, experience, and training.* Ability to assist with conference planning, online education, and related support.* Ability to maintain confidentiality and work with diverse constituencies.* Demonstrated strong writing and communication skills.* Computer experience, professional experience, and demonstrated skill with data entry and database management and a variety of software programs (especially case management software, Word, Excel and PowerPoint, and Adobe).**Preferred Qualifications:*** Bilingual language abilities in English and Spanish.* Experience in a higher education environment, legal service provider office, or other legal employer.* Previous education or experience researching grant funding sources and preparing draft proposals.* Notary Public certification, or willingness and ability to obtain such certification.**Conditions of Employment:*** This is a non-exempt position, which may be eligible to receive overtime in accordance with the Fair Labor Standards Act.* This is a full-time position with some night and weekend responsibilities.**Job Duties:****50%- Administrative:*** Identifies, recommends and implements changes and additions to the Clinical Program’s policies and procedures to ensure efficient, professional day-to-day operations of the legal clinics in support of client service and student educational experience.* Conducts brief phone interviews with potential legal clients of the Clinics to determine if eligible for free legal services.* Respond professionally and empathetically to members of the public and resolve potential conflict, as well as provide referrals to resources when appropriate.* Must have knowledge and ability to refer to internal and/or external social support systems; should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.* Uses and maintains case management software, including conducting ofconducting checks for conflicts of interest.* Participates in Law Clinic/Faculty meetings and provides input as appropriate in planning.* Serves as a Notary Public, if certified or obtain notarization of documents if unable to be certified.* Directly supports clinical faculty members and law students and manages a listserv with daily activity.* Assist with scheduling and planning of Clinical Program Events as needed, including annual Clinical Program Informational Session.* Oversee Clinical Program mailings to include UPS shipments.* Complete tasks typically handled by clinic students when students are not in session.**15%- Technical:*** Manages physical facility and the proper operation of the Clinical Program’s law office equipment; responsible for procurement across all ten clinics; tests potential software applications and updates all clinic websites; coordinates with University departments or outside vendors regarding commercial space and equipment needs.* Manages secure storage of files both online and in hard copy, coordinating with IT regarding secure server permissions.* Ensures security of data and documents sent between clinics and outside agencies, partnering institutions.**15%- Public Relations:*** Responsible for developing content and layout of the Clinical Program’s newsletter, web content, clinic brochures, and marketing material for all clinics and clinic conferences for a variety of constituencies, including potential and current clients and students, instructors, alumni and donors.* Participates in community outreach efforts and represents Clinical Program at external functions and regional and national conferences as necessary.* Handles initial media inquiries for the clinics, publicizes events, and sustains professional design and appearance among all office and marketing materials.**10%- Fiscal:*** Responsible for all fiscal management of the clinics, including authorization and preparation of all payments of invoices, special check requests, and expense reimbursements for students and faculty.* Responsible for billing and payment tracking for online certificate courses.**10%- Supervision:*** Assists in assessing and assuring security of building through development and dissemination of emergency plan; acts as contact person with all departments responsible for services.* Trains new faculty and law students in clinic procedures and supervises their use of the office; observes and reviews student and client interaction in the clinic facility.* Maintains client communication/documentation during faculty/staff/student absences; manages client database for the clinics, and controls potential client waitlist.* Stays current on issues related to cyber security and attorney/medical dissemination and protection of records given their professional responsibilities and suggests procedures to meet those requirements.**Posting Range:** $46,500 up to $58,000 commensurate with experience.For full consideration, please attach both a cover letter and resume and apply by the review date of 8/4/26.