Clinical Practice Assistant - Lead

Beth Israel Lahey Health; Boston (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

Beth Israel Lahey Health seeks an organized health-administration professional to greet patients, manage check-in, and support clinical teams. You will handle scheduling, data entry, and ensure accurate patient information flows within the practice.

You will coordinate with physicians and nurses, maintain confidentiality, and mentor junior staff while improving daily workflows. This role emphasizes service quality and teamwork in a fast-paced care setting.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Basic familiarity with computers and ability to navigate web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience.

Responsibilities

• Communicates with patients and staff in a courteous, helpful manner and provides accurate information.
• Takes patient information, prioritizes data, and facilitates communication to providers.
• Performs check-in, registration, and demographic data verification in a computer system.
• Ensures patient records and documents are available with proper identification.
• Assists with phlebotomy, EKGs, vital signs, and related tests as needed.
• Acts as a role model and mentor to practice support team; oversees work and suggests process improvements.
• Monitors patient flow, facilitates timely service delivery, and liaises between patient and staff.
• Maintains clean exam rooms and manages supplies.
• Schedules diagnostic and lab tests; handles insurance data, prior authorizations, referrals.
• Assembles records per policy and handles requests for patient information.

Skills

Customer service

Written communications

Oral communications

Teamwork

Problem solving

Attention to detail

Education

High School diploma or GED

MA/EMT/CNA/LNA certificate or diploma

Tools

Computer systems / EMR

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. Acts as a team leader, resource and mentor.

Job Description

Essential Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification so the encounter is productive for both the patient and provider.
• Performs a wide variety of activities relevant to the clinical setting which may include assisting providers, performing phlebotomy, EKG's, vital signs, etc. Performs lab tests and implements quality control standards as indicated. Provides patients with relevant instructions for specific tests and procedures.
• Serves as a role model, mentor and resource. Collaborates with practice support team. Provides training and shares knowledge. Oversees the work of others and solicits feedback and ideas to produce quality processes and outcomes. Makes recommendations on how resources can be used more effectively.
• Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Monitors and ensures that patient exam rooms are clean and organized. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Orders supplies and equipment; restocks supplies and
• monitors for expiration dates.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements.
• Assembles records according to medical center policy and as standards are defined by the Joint Commission. Handles requests for patient information according to established guidelines.

Required Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications

• Phlebotomy certificate

Competencies

Decision Making

Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving

Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action

Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications

Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work

Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age Based Competencies

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature Of The Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range

$23.15 - $31.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled