Clinical Patient Services Coordinator

Aylo Health Services, Inc.; McDonough (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance with prescription

Vision insurance

Company-paid basic life insurance

401(k) with company match

Dependent Care Flexible Spending</span

Paid time off

Job summary

Aylo Health Services, Inc. seeks a Clinical Patient Services Representative in McDonough, GA to support the care team by managing patient encounters and the clinical relationship between provider and patient.

You will handle post-visit communications, ensure timely processing of imaging, labs, and prescriptions, and document interactions in the electronic medical record (eClinicalWorks). Strong communication, organization, and ability to work in a fast-paced clinic are essential, along with

Qualifications

• High School graduate or equivalent education is required.
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration is required.
• 2+ years' work experience in a clinical private practice setting with EMR experience.
• Professional verbal and written communication skills are essential.
• Ability to work independently or with a team and handle high volume calls.

Responsibilities

• Initiate outgoing calls to patients with pending post visit care
• Manage patient care and provider relation
• Manage turnaround time for encounters
• Server as a point of escalation for a Level I Clinical MA
• Receive and process e-prescription request from the pharmacy
• Call-in and submit patient medication to pharmacy as instructed by provider
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following HIPAA regulations
• Performs other duties as assigned

Skills

Patient experience

Verbal communication

Written communication

EMR experience

HIPAA compliance

Teamwork

Independent work

Education

High School diploma or equivalent

Medical Assistant Program certification/registration

Tools

eClinicalWorks

EMR systems

Job description

Aylo Health Services, Inc. seeks a Clinical Patient Services Representative in McDonough, GA to support the care team by managing patient encounters and the clinical relationship between provider and patient.

You will handle post-visit communications, ensure timely processing of imaging, labs, and prescriptions, and document interactions in the electronic medical record (eClinicalWorks). Strong communication, organization, and ability to work in a fast-paced clinic are essential, along with