Clinical Patient Navigator | FT | Days | Memphis

1200 MH-Memphis Hospitals; United States; On-site; USD 36,000 - 45,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a dedicated Medical Assistant to support a busy clinic. You will perform direct patient care under a provider, collect history, take vital signs, prepare specimens, and assist with procedures while ensuring a safe, clean environment.

The role requires a High School Diploma or equivalent, 3–5 years of MA experience, and relevant certifications. A technical degree is a plus.

Qualifications

• High School Diploma or equivalent required.
• Technical degree or diploma preferred.
• 3–5 years of Medical Assistant experience preferred (4 years).

Responsibilities

• Provides direct patient care under supervision of a provider in a clinic setting.
• Performs clinical medical assisting and prepares specimens for analysis.
• Obtains vital signs, collects patient history, and manages patient flow.
• Verifies insurance and processes paperwork as needed.

Skills

Patient communication

Clinical procedures

Vital signs

EMR navigation

Teamwork

Education

High School Diploma or Equivalent

Tools

EMR software

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Provides direct patient care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Provides indirect patient care to support patient care and clinic operations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Provides direct patient care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Provides indirect patient care to support patient care and clinic operations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

Proactively fulfills patient care responsibilities as requested by physician or other clinicians in the physician office. Determines patient's chief complaint and obtains symptoms and reason for visit. Prepares the patients for examination by interviewing and recording patients’ medical information, taking vital signs and blood pressure and collecting patient history information. Fulfills clinical medical assisting responsibilities as required. Effectively collects and prepares specimens for laboratory analysis. Draws blood and/or give injections. Prepares and assures patients are given appropriate and prepared paperwork (FMLA paperwork, school or work forms. Manages patient calls by providing results to patients as directed by physician, collecting information, requesting patient medical records and taking FedEx Family House referrals, scheduling appointments. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Performs patient pre-visit preparations. Follows office protocols, per provider instruction, for appropriate testing, medication reconciliation, monitoring of alerts, and asks provider for any additional intake questions. Verifies insurance coverage, requests patient medical records, reviews most recent clinic notes, and reviews medications. Ensures all labs/diagnostic tests were completed since last visit. Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment. Performs other job responsibilities as requested or assigned.

Education/Formal Training Requirements

Required - High School Diploma or Equivalent Preferred - Technical Degree or Diploma

Medical Assistant Work Experience Requirements

Required - Medical Assistant or similar 3-5 years (4 years)

Licenses and Certifications Requirements

Required - HEARTSAVER - American Heart Association Required - AAMA Certified Medical Assistant - The American Association of Medical Assistants Preferred - Certified Clinical Medical Assistant - National Healthcareer Association Preferred - AMT Registered Medical Assistant - American Medical Technologists Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals Preferred - BASIC LIFE SUPPORT - American Heart Association Preferred - NCCT Medical Assistant - National Center for Competency Testing

Knowledge, Skills and Abilities

Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner. Satisfactorily completes applicable competency assessments and skills checklist for Level 2; demonstrates proficiency in all measured areas. Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name. Ability to work independently and as part of a multidisciplinary team. Successful completion of assigned training and development programs for the role within the mandated time frame. Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation. Demonstrates ability to review computer reports following evidenced based guidelines. Demonstrated proficiency in motivational interviewing and teaching back method techniques. Ability to act quickly in emergency situations.

Supervision Provided by this Position

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community. Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission.

Because we’re not at our best until you are at yours.