Clinical Patient Access Liason

EyeCare Partners; Blue Ash (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k Match

PTO & Holidays

Maternity Leave

Employee Discounts

Job summary

Cincinnati Eye Institute is looking for a Clinical Patient Access Liaison to remove access barriers to therapies, working with physicians and practice teams to speed up prior authorizations and improve patient access. This role supports real-time reimbursement workflows and acts as a bridge among patients, providers, and payers to initiate therapy promptly.

The position emphasizes field-based or embedded support, requiring strong knowledge of payer dynamics, and a high level of independence in a

Qualifications

• High school diploma or GED required.
• 5+ years of experience in patient access, reimbursement or specialty support services.
• Strong knowledge of payer dynamics, billing and pharmacy workflows.
• High emotional intelligence and ability to operate independently in a fast-paced environment.

Responsibilities

• Serve as a central contact for patients and caregivers; support onboarding, coverage education and adherence.
• Manage prior authorizations, exceptions and appeals to resolve access barriers.
• Provide real-time guidance on payer requirements, step edits and documentation needs.
• Partner with specialty pharmacies, hub services and internal teams to facilitate access.
• Track access barriers, document activities and ensure compliance with regulatory requirements.

Skills

Patient access

Reimbursement navigation

Payer dynamics

Emotional intelligence

Independently operate

Education

GED or high school diploma

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Job Title: Clinical Patient Access Liaison (C-PAL)
Company: Cincinnati Eye Institute
Location: Blue Ash, OH
Travel: Travel to our other offices in Blue Ash, OH is required as needed. We do pay mileage reimbursement!

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Hours

• Full Time
• Our offices are open Monday-Friday 8:00am-5:00pm
  • You may need to work a little earlier/later as needed

SUMMARY

The Clinical Patient Access Liaison (C-PAL) is a field-based or embedded clinical support role focused on removing access barriers for specialty therapies. This individual will partner closely with Physicians and practice teams to streamline reimbursement workflows and support patient access in real time. They will provide real-time, point-of-care support for prior authorizations, benefits investigation and financial access. The C-PAL will function as a bridge between patients, providers and payers to ensure timely initiation of therapy and improved patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Patient Support & Education: Serve as a central contact for patients and caregivers; support onboarding, coverage education and adherence
• Reimbursement Navigation: Manage prior authorizations, exceptions and appeals to resolve access barriers
• Practice & Physician Support: Provide real-time guidance on payer requirements, step edits and documentation needs
• Cross-Functional Coordination: Partner with specialty pharmacies, hub services and internal teams to facilitate access
• Insights & Compliance: Track access barriers, document activities and ensure compliance with all regulatory requirements

REQUIRED QUALIFICATIONS

• High school diploma or general education degree (GED) required
• 5+ years of experience in patient access, reimbursement or specialty support services
• Strong knowledge of payer dynamics, billing and pharmacy workflows
• High emotional intelligence and ability to operate independently in a fast-paced environment

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.