Clinical Operations Supervisor - Endoscopy

Duke PF; Raleigh (NC); On-site; USD 80,000 - 95,000; Full time

Job summary

Duke PF is seeking a Clinical Operations Supervisor for the Endoscopy department in Raleigh, NC. This role involves supervising staff to ensure efficient clinic operations and adherence to quality standards. Responsibilities include staff management, inventory oversight, and compliance with health regulations.

The ideal candidate will hold a bachelor's degree in a relevant scientific field and have substantial clinical experience in the Endoscopy field, along with a Sterile Processing Certification. This position offers day shifts with no weekends or holidays.

Qualifications

• Bachelor’s degree in a relevant scientific field.
• Three to four years of clinical technical experience in the Endoscopy field.
• Prefer supervisory experience and disinfection experience.

Responsibilities

• Supervise Endoscopy Surgical Technologists and Patient Care Technicians.
• Ensure compliance with infection control standards.
• Schedule and manage departmental workflow.

Skills

Understanding of sterile techniques

Infection control procedures

Attention to detail

Organizational skills

Education

Bachelor’s degree in biology, physiology, psychology, or related field

Tools

Sterile Processing Certification (CRCST, HSPA, CBSPD)

Job description

Clinical Operations Supervisor - Endoscopy

Location: Raleigh, NC, 27617
Job Location: Duke GI-Endoscopy at Brier Creek – 10207 Cerny St

Job Summary

We are seeking a Clinical Operations Supervisor to directly supervise Endoscopy Surgical Technologists, Patient Care Technicians and a Supply Chain Associate during specified shifts, facilitating staff and departmental efficiencies while monitoring the clinic’s daily operations to ensure that appropriate quality and productivity levels are achieved and the appropriate supplies and equipment are ordered and maintained. Ensures compliance with infection control policies and AAMI, AORN, and Joint Commission standards. Assures compliance with infection control, sterilization and high level disinfection standards, ensuring that sterilization and high level disinfection practices and all equipment used for decontamination and sterilization meet quality standards. Assists staff with performance improvement. Supervisory responsibilities include staff selection, orientation/onboarding, performance evaluation, counseling, and staff development.

Job Duties and Responsibilities

• Schedules and supervises the work of assigned staff to ensure smooth workflow in the department. Schedules staff in accordance with department needs. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.
• Selects, trains, and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff.
• Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling, and packaging of surgical instruments, medical/surgical materials/supplies, and equipment.
• Monitors inventory of supplies and equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels. Assists in developing goals, targets, and action plans.
• Facilitates the timely ordering of instrumentation and supplies. Identifies opportunities for cost reduction and expense control. Provides management with information for forecasting future instrumentation/equipment needs. Track and document lost or damaged equipment and supplies.
• Identifies opportunities to improve work processes and enables achievement of goals in quality, productivity, and customer satisfaction. Provides a forum for staff involvement in problem identification and resolution. Develops and implements solutions to address opportunities to improve quality, safety, efficiency, and productivity.
• Oversight for the cleaning, decontamination, assembly, maintenance, and preventative maintenance, and high-level disinfection of all reusable medical instrumentation.
• Participate in the cleaning, decontamination, assembly, and disinfection of scope trays and equipment following established tray lists and manufacturer's recommendations as needed.

Eligibility Requirements

Work requires a bachelor’s degree in biology, physiology, psychology, or a related scientific field.

Three to four years of clinical technical experience to gain expertise in the principles, theories, procedures, and equipment in the Endoscopy field.

Prefer high-level disinfection experience and supervisory experience.

• Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD).
• Ability to understand and follow oral and written instructions.
• Working knowledge of sterile techniques, infection control procedures, and safety precautions applicable to work performed.
• Ability to establish and maintain effective working relationships with patients and clinic staff.
• Ability to maintain inventory, attention to detail, and organizational skills.

Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.