Clinical Operations Supervisor - Endoscopy

Duke University; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke University’s GI-Endoscopy unit in Raleigh is seeking a Clinical Operations Supervisor to lead Endoscopy Technologists, Patient Care Technicians, and a Supply Chain Associate. The role focuses on efficient daily operations, staff development, and adherence to infection control and Joint Commission standards.

The position requires a biology/related bachelor’s degree and several years of Endoscopy experience, with a strong emphasis on quality, safety, and inventory management in a

Qualifications

• Bachelor’s degree in biology, physiology, psychology, or related field.
• Three to four years of clinical technical Endoscopy experience.
• Certification: CRCST or equivalent.
• Ability to follow oral and written instructions.
• Knowledge of infection control and sterilization standards.
• Strong inventory and organizational skills.

Responsibilities

• Supervise staff and manage daily department workflow.
• Train and evaluate personnel; set team goals.
• Coordinate decontamination, instrument inspection, and packaging.
• Monitor supplies, procurement, and par levels.
• Ensure compliance with infection control and regulatory standards.
• Improve processes to enhance quality, safety, and productivity.
• Oversee cleaning and high-level disinfection of reusable instruments.
• Assist with scope tray cleaning and equipment disinfection as needed.

Skills

Staff supervision

Infection control

Inventory management

Endoscopy support

Regulatory compliance

Education

Bachelor’s degree in biology/physiology/psychology

Tools

CRCST certification

Job description

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Clinical Operations Supervisor - Endoscopy

Work Arrangement:

Requisition Number: 269351

Regular or Temporary: Regular

Location:

Raleigh, NC, US, 27617

Date: Oct 22, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke GI-Endoscopy at Brier Creek - 10207 Cerny St

JOB SUMMARY

We are seeking a Clinical Operations Supervisor to directly supervise Endoscopy Surgical Technologists, Patient Care Technicians and a Supply Chain Associate's during specified shifts, facilitating staff and departmental efficiencies while monitoring the clinic’s daily operations to ensure that appropriate quality and productivity levels are achieved and the appropriate supplies and equipment are ordered and maintained. Ensures compliance with infection control policies and AAMI, AORN, and Joint Commission standards. Assures compliance with infection control, sterilization and high level disinfection standards, ensuring that sterilization and high level disinfection practices and all equipment used for decontamination and sterilization meet quality standards. Assists staff with performance improvement. Supervisory responsibilities include staff selection, orientation/onboarding, performance evaluation, counseling, and staff development.

JOB DUTIES AND RESPONSIBILITIES

• Schedules and supervises the work of assigned staff to ensure smooth workflow in the department. Schedules staff in accordance with department needs. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.
• Selects, trains, and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff.
• Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling, and packaging of surgical instruments, medical/surgical materials/supplies, and equipment.
• Monitors inventory of supplies and equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels. Assists in developing goals, targets, and action plans.
• Facilitates the timely ordering of instrumentation and supplies. Identifies opportunities for cost reduction and expense control. Provides management with information for forecasting future instrumentation/equipment needs. Track and document lost or damaged equipment and supplies.
• Identifies opportunities to improve work processes and enables achievement of goals in quality, productivity, and customer satisfaction. Provides a forum for staff involvement in problem identification and resolution. Develops and implements solutions to address opportunities to improve quality, safety, efficiency, and productivity.
• Oversight for the cleaning, decontamination, assembly, maintenance, and preventative maintenance, and high-level disinfection of all reusable medical instrumentation.
• Participate in the cleaning, decontamination, assembly, and disinfection of scope trays and equipment following established tray lists and manufacturer's recommendations as needed.

JOB ELIGIBILITY REQUIREMENTS

Work requires a bachelor’s degree in biology, physiology, psychology, or a related scientific field.

Three to four years of clinical technical experience to gain expertise in the principles, theories, procedures, and equipment in the Endoscopy field.

Prefer high-level disinfection experience and supervisory experience.

• Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD).
• Ability to understand and follow oral and written instructions.
• Working knowledge of sterile techniques, infection control procedures, and safety precautions applicable to work performed.
• Ability to establish and maintain effective working relationships with patients and clinic staff.
• Ability to maintain inventory, attention to detail, and organizational skills.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, itis essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, itis essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.