Clinical Operations Supervisor

UnitedHealth Group; Layton (UT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k

Job summary

UnitedHealth Group operates through OptumCare to advance health care delivery. We seek a clinic leadership role to supervise department staff, collaborate with physician and RN leadership, and ensure policy adherence across clinical operations.

You will recruit, train, monitor performance, enhance patient satisfaction, analyze monthly metrics, and drive compliance and safety across clinics while developing short- and long-term business plans.

Qualifications

• 2+ years of clinical staff management experience; 1+ year in a healthcare organization
• Knowledge of organization policies and procedures; computer skills incl. Word and Excel
• Medical supply management and performance management techniques
• Knowledge of ICD-10 and CPT coding
• Driver's license and access to reliable transportation

Responsibilities

• Provide supervision to department staff, works independently and collaborates with Physician and RN leadership on clinical issues
• Recruit and retain talented staff; train, allocate resources and monitor staff performance
• Implement and maintain clinical and business policies and procedures
• Ensure patient satisfaction and resolve patient issues in clinic sites
• Ensure adherence to policies related to clinical compliance and safety training
• Analyze metrics related to patient satisfaction, access and quality goals; implement changes
• Monitor provider and clinic empanelment accuracy
• Educate staff on metrics, glide paths and improvement areas
• Contribute to short and long-term business planning and ensure execution
• Ensure compliance and licensure for labs, staff and regulatory requirements
• Coordinate daily activities of teams; supervise medical assistant staff in clinic

Skills

Clinical staff management

Microsoft Word

Microsoft Excel

ICD-10 CPT coding

Driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide supervision to department staff, works independently and collaborate with Physician and RN leadership on relevant clinical issues
• Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensures patient satisfaction within the clinic sites and resolves patient issues
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance, etc
• Analyze monthly metrics relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
• Contribute to the development of short and long-term business planning, then ensure plans are executed
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance
• Safety functions in clinics and ensures completion of safety training and proper orientation for new employees
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
• Supervision of medical assistant staff in clinic setting

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of clinical staff management experience; 1+ years in a healthcare organization
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills
• Medical supply management and performance management techniques and practices
• Knowledge of ICD-10 and CPT coding
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• Experience working with Medicare advantage care population
• Experience with HEDIS quality Reports
• Medical Assistant experience
• Value based care contract experience and HEDIS measures
• Understanding of patient rooming workflows, referrals, and provider task support
• Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
• Proven ability to gather, analyze and evaluate data of patient satisfaction
• Proven ability to work independently, lead and motivate staff
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.