Clinical Operations Specialist - Licensed Therapist

Marvin Behavioral Health; Los Angeles (CA); Ibrido; USD 83.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Health insurance

Dental insurance

Vision insurance

Generous unlimited PTO

Descrizione del lavoro

Marvin Behavioral Health is seeking a Clinical Operations Specialist who is a licensed therapist to support clinical operations, bridging clinicians with product, quality, credentialing, and care-coordination teams.

This remote/hybrid role prefers LA-based applicants; may consider others with extraordinary experience. Compensation ranges from $83,000 to $100,000 per year, plus equity and comprehensive benefits including health, dental, vision, and generous PTO.

Competenze

• Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD.
• Minimum of 4 years post-licensure clinical experience.
• Experience with EHR systems; training provided.
• Hybrid role experience or comfort with non-caseload work.

Mansioni

• Provide clinical resource for member issues requiring judgment.
• Support pre-intake clinical review and outreach as needed.
• Review member feedback requiring clinical attention.
• Collaborate with Product, Quality, Credentialing, and Operations teams.
• Address documentation issues needing clinical interpretation.
• Participate in clinical quality initiatives and audits.
• Represent Clinical Operations in cross-functional meetings.

Conoscenze

Cross-functional communication

Independent/Self-motivated

Remote/Hybrid work capability

Clinical judgment

Formazione

Licensed clinician license (LCSW/LMFT/LPC/PhD/PsyD)

Strumenti

EHR systems

Descrizione del lavoro

Clinical Operations Specialist – Licensed Therapist

Employment Type: Full-time, Salaried
Reports To: Clinical Director
Location: Remote/Hybrid - preference for LA based applicants, may consider others with extraordinary experience.
Compensation: $83,000–$100,000 per year (commensurate with experience)
Equity: Offered
Benefits: 401(k), full health, dental, and vision insurance, generous unlimited PTO package
Role Type: Licensed Clinician
Caseload: No Caseload Requirement

Role Summary

The Clinical Operations Specialist is a licensed therapist who provides critical support to clinical operations, leveraging their expertise to address issues involving patients, providers, documentation, quality, and care delivery. This role acts as a bridge between clinicians and the organization’s operational, product, quality, credentialing, and care‑coordination teams. Other duties may be assigned as needed.

Qualifications

• Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)

• Minimum of 4 years post‑licensure clinical experience

• Experience with Electronic Health Record (EHR) systems required

• No specific EHR or scheduling platform experience necessary; training will be provided

• Comfortable working in a hybrid clinical/operational role (not traditional caseload‑based)

• Strong cross‑functional communication skills to collaborate with Product, Quality, Credentialing, and Operations teams

• Self‑motivated and able to work independently in a remote/hybrid environment

Responsibilities

1. Member and Clinical Support

• Serve as a clinical resource for member issues requiring clinical judgment

• Support pre‑intake clinical review and outreach as needed

• Review and follow up on member feedback requiring clinical attention

• Manage rematch escalations and assist with enrollment‑related clinical questions

• Collaborate with the User‑Success team to address member needs

• Handle clinical escalations beyond the scope of non‑licensed operations staff

• Conduct consultation hours as needed

• Participate in clinical interviews during periods of active hiring

2. Clinical Quality and Documentation

• Address documentation issues requiring clinical interpretation or provider‑to‑provider communication

• Support clinical review of incomplete or missing diagnoses

• Participate in clinical quality initiatives and audits

• Support and educate providers on clinical documentation standards

• Participate in payer and similar clinically‑oriented audits

• Collaborate on quality‑improvement initiatives

• Review caseload and documentation integrity

3. Therapist Data and Clinical Metrics

• Work with Product and Clinical Leadership on workforce and quality metrics

• Use internal reporting and quality‑monitoring tools

• Interpret metrics for full‑time/part‑time providers

• Identify trends in clinical quality and areas needing follow‑up

• Partner with technical teams as reporting and automation tools evolve

4. Clinical Meetings and Cross‑Functional Representation

• Represent Clinical Operations in cross‑functional meetings (Clinical x Product, User‑Success x Clinical, team meetings, Credentialing/Quality Committees, organizational meetings)

• Serve as a clinical liaison to other departments requiring clinical expertise

5. Medication Management Operations

• Assist with manual rescheduling of medication‑management follow‑ups when necessary

• Address exceptions to automated medication‑management workflows

• Support resolution of escalated prior‑authorization issues

• Handle documentation requests (e.g., FMLA, short‑term disability) needing clinical review

• Draft physician‑facing documentation for review and signature

• Coordinate member communication about documentation appointments

• Support related scheduling changes

6. Clinical Process Improvement and Special Projects

• Identify and propose improvements to clinical workflows

• Collaborate with Product and Engineering for clinical input

• Translate clinician and patient needs into operational or product requirements

• Participate in clinical process redesigns and special projects needing clinical expertise

• Help develop scalable clinical workflows as the organization grows

7. Other Clinical Duties as Required

Marvin Behavioral Health is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and identities to apply.