Clinical Operations Manager

NEPSE Trading

Northern (KY)

Hybrid

USD 50,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Weekly Pay

Work From Home

Company-Issued Equipment

10 Paid Vacation Days

9 Paid Holidays

Health Insurance

401k

Relaxed Tech-Focused Environment

Job summary

Analyte Health seeks an experienced Clinical Operations Manager to lead customer support and service operations. You will guide a high-performing team, implement strategies, and drive continuous improvement to ensure excellent patient experiences.

The role requires strong leadership, operational expertise, and a customer-centric mindset. Remote work is offered with comprehensive benefits and a competitive pay range.

Qualifications

Degree in a related field.
Experience leading customer service teams in a contact center or similar environment.
Proficiency with Zendesk, Slack, Google Workspace, and CRM tools.

Responsibilities

Develop and execute customer service strategies aligned with company goals.
Lead, mentor, and inspire a team of service representatives.
Establish KPIs, monitor performance, and drive continuous improvement.
Implement best practices to improve support processes.
Collaborate with stakeholders to ensure a seamless customer journey.
Handle escalated issues and ensure timely resolution.
Analyze feedback and data to identify trends and improvements.
Drive initiatives to boost customer retention and loyalty.

Skills

Leadership

Customer service leadership

Analytical thinking

Communication

Education

Bachelor's degree in related field

Tools

Zendesk

Slack

Google Workspace

CRM software

Job description

Analyte Health's mission is to provide easy, accessible and affordable online health care services for everyone. Everything we do focuses on helping our patients become healthier and happier. We have easy-to-use online platforms that provide fast, convenient, private and cost-effective clinical services anytime, anywhere. Our trained health counselors will guide our patients every step of the way while our physicians are ready to deliver treatment. We provide innovative health care services through the elegant mixture of technology, science and patient-centric care that gets our patients back on the path towards wellness. For more information, please visit our website www.analytehealth.com. We are seeking an experienced and dynamic Clinical Operations Manager to lead our customer support and service operations. The ideal candidate will be a strategic thinker with a proven track record in managing high-performing customer service teams. This role requires strong leadership skills, operational expertise, and a customer-centric mindset to ensure exceptional customer experiences.

Key Responsibilities

Develop and execute customer service strategies that align with company goals and enhance customer satisfaction.
Lead, mentor, and inspire a team of service representatives.
Establish performance metrics, monitor KPIs, and drive continuous improvement.
Implement best practices and innovative solutions to improve customer support processes.
Collaborate with stakeholders to ensure a seamless customer journey.
Handle escalated customer issues and ensure timely resolution.
Analyze customer feedback and data to identify trends and areas for improvement.
Drive initiatives to enhance customer retention and loyalty.

Qualifications

Degree in a related field.
Experience in customer service leadership roles within a contact center environment.
Skilled in using digital tools and systems (Slack, Google Workspaces, Zendesk, etc)
Proven ability to lead and develop teams in a fast-paced environment.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in customer service software and CRM systems.

Benefits