Clinical Operations Manager
Retina Consultants of Minnesota
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Benefits offered by this job
Job summary
Retina Consultants of Minnesota is seeking a Healthcare Operations Project Manager to support operational, clinical, technology, compliance, and physician initiatives across a premier retina practice. Most work will occur at our Edina, MN headquarters with approximately 5% travel.
You will work directly with executive leadership, physicians, and staff to manage details and drive initiatives to completion, often with destinations defined rather than roadmaps.
Qualifications
- Healthcare operations experience within a clinical setting.
- Experience working with physicians, executives, and staff.
- Knowledge of EMR workflows and clinical technology platforms.
Responsibilities
- Support operational, clinical, technology, compliance, and physician initiatives.
- Coordinate with physicians, staff, vendors, IT, and leadership.
- Draft, edit, and maintain operating and training documents.
- Develop reports and presentations for leadership.
Skills
Education
Tools
Job description
Some people wait for instructions. Others take ownership, solve problems, improve processes, and drive important initiatives to completion.
If you're the type of person who enjoys managing projects, improving systems, leveraging technology, supporting leadership, and turning ideas into action, this may be the perfect opportunity for you.
Retina Consultants of Minnesota is looking for a healthcare operations project manager with exceptional initiative to help support operational, clinical, technology, compliance, and physician support initiatives across one of the nation's premier retina specialty practices. Most of your work will be done at the practice headquarters located in Edina, MN at the beautiful Centennial Lakes Office Park https://centenniallakes.com/ Minimum travel required (5%).
The successful candidate will be comfortable working directly with executive leadership, physicians, and staff, receiving high-level direction, and independently managing the details necessary to achieve the desired outcome. In many cases, you'll be given the destination, not the roadmap.
This is a unique opportunity to become a trusted partner to our physicians and executive leadership while helping shape operational excellence across a growing and highly respected healthcare organization. As our practice continues to grow, as it has every year since its founding in 1988, this position will continue to grow and evolve, creating opportunities for increased responsibility, professional development, and meaningful impact.
As the largest retina specialty practice in the Midwest, Retina Consultants of Minnesota has built a reputation for clinical excellence, innovation, research, and exceptional patient care.
For 38 years, we have remained committed to a simple philosophy:
We are equally committed to our employees and believe in investing in talented people, encouraging professional growth, promoting from within whenever possible, and creating meaningful career opportunities.
- Exceptional patient care
- Continuous learning and growth
- Teamwork and collaboration
- Innovation and improvement
- Integrity and accountability
- Respect for patients, employees, and referring providers
As a Clinical Operations Manager, you will serve as a key operational resource supporting the Director of Operations Service, physicians, clinic teams, vendors, and technology partners throughout the organization.
- Maintain and improve company Best Practices and operational procedures.
- Support process improvement and organizational standardization initiatives.
- Assist with operational projects that improve efficiency, consistency, and patient care.
- Support MDI Healthcare systems and related clinical technology platforms.
- Assist with EMR workflows, documentation processes, and system-related projects.
- Coordinate efforts between physicians, staff, vendors, IT resources, and leadership.
- Assist with administration and tracking of the Merit-based Incentive Payment System (MIPS).
- Monitor quality measures, compliance requirements, and reporting deadlines.
- Support physicians and leadership with quality initiatives and reporting.
- Assist with administration, implementation, maintenance, and vendor coordination related to:
- OCT technology
- Visual field equipment
- Diagnostic imaging equipment
- Medical and procedural equipment
- Assist with pharmaceutical and specialty medication management activities.
- Support inventory tracking, utilization monitoring, reporting, and vendor coordination.
- Draft, edit, proofread, and maintain operational, clinical, educational, and training documents.
- Develop reports, presentations, communications, and project materials for leadership.
- Support organizational training and educational initiatives.
- Strong healthcare experience in retina, ophthalmology, or another related healthcare environment.
- Experience working directly with physicians, advanced practice providers, clinical leaders, or healthcare executives.
- Advanced knowledge of MDI Healthcare systems preferred, or significant experience with healthcare technology and EMR platforms.
- Knowledge of retina medications and treatment workflows preferred, or experience with specialty medical treatments, pharmaceutical programs, and clinical operations.
- Experience supporting quality, compliance, operational, or healthcare technology initiatives.
- Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
- Experience utilizing Artificial Intelligence (AI) tools to improve productivity, communication, documentation, reporting, training, and operational effectiveness.
- Exceptional writing, editing, communication, and presentation skills.
- Strong project management and organizational skills.
- Exceptional attention to detail and commitment to quality.
- Strong analytical thinking and problem-solving abilities.
- Demonstrated initiative, resourcefulness, and follow-through.
- Proven ability to identify opportunities, solve problems, and drive projects to successful completion with minimal supervision.
- Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.
- Professional, collaborative, reliable, and accountable.
- A genuine desire to learn, grow, improve, and make a meaningful impact.
RCM serves patients throughout Minnesota from nine locations:
- St. Louis Park
- Edina
- St. Cloud
- Woodbury
- Blaine
- Maplewood
- Mankato
Our physicians are nationally recognized leaders in retinal care, research, innovation, and education. We remain committed to advancing the future of retinal medicine through clinical excellence, research, and innovation.
We offer a competitive compensation and benefits package, including:
- Competitive compensation based on experience and qualifications
- 7 Paid Holidays annually
- 16 PTO days annually
- Blue Cross Blue Shield Health Insurance
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Dental Insurance (company-paid single coverage)
- Vision Insurance
- Flexible Spending Accounts (FSA)
- Nice Healthcare Telehealth Plan (company-paid)
- 401(k) with a 3% annual company contribution after one year
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Company-paid Long-Term Care Coverage
- Short-Term Disability Coverage
- Pet Insurance
- Legal Insurance and Identity Protection
If you're a highly organized healthcare professional who enjoys solving problems, managing projects, supporting physicians, improving systems, leveraging technology, and making things happen, we'd love to hear from you.
Join a company that values excellence, innovation, teamwork, learning, growth, and caring for patients as if they were members of our own family.
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